Registered in England Co No. All complaints will be dealt with in accordance with the requirements of the Data Protection Act 2018. You will need your Parking Charge Reference and Vehicle Registration. Kettering Our data shows cash payments dropped by 40% in 2019 compared to 2018 as more Apps, Intelligent Pay & Display machines and contactless payments come onto the market. Pay for a ticket and view photo evidence. We asses each car park individually based on your requirement. We hope to have completed the change over very soon. Make your Cheque or Postal Order payable to:PCN Parking Solutionsand send to:PCN Parking Solutions Payments, PO Box 5419, Hove. "Car Park Supplier of the Year" - Sceptre2019, WHAT TO DO IF YOU RECEIVE A PARKING TICKET, To view our photographic evidence or pay a Parking Charge Notice please visit. . Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. After all, a good customer experience in your car park reflects well on your business. 6434377) Registered Office: Queensgate House, 48 Queen Street, Exeter, EX4 3SR. If you have any questions, you can use our chatbot by clicking the symbol in the bottom right hand corner. Please go here to pay online. Click here. Click here to pay. To report unauthorised vehicles outside of office hours. We will respond to complaints within 28 days of receipt. If you wish to appeal a PCN please visit the appeals page. Vehicle Registration. Mobile: ++44 (0) 7947246755. This duty is expressly retained in the terms and conditions of their appointment. We're sorry to hear that you feel this needs to be taken further. Credit and Debit card payments can be made by calling our 24 hour telephone line:01302 513232. 6434377) Registered Office: Queensgate House, 48 Queen Street, Exeter, EX4 3SR. You also have the option to opt-out of these cookies. Registered in England and Wales. Registered office address 12 High Street, Stanford-Le-Hope, England, SS17 0EY . This can have lasting negative consequences on the car park, from loss of custom to increased resource requirements dealing with the associated complaints. Postal Payments: Make your Cheque or Postal Order payable to: PCN Parking Solutions and send to: PCN Parking Solutions Payments, PO Box 5419, Hove. 05617628 | Registered in England & Wales. Pay securely online 24 hours a day using a Debit or Credit card:www.paymypcn.net, Call our 24 hour automated payment line on 0345 073 7209. Upon receipt of your appeal the Parking Charge Notice will be placed on hold for the duration of the appeals procedure. All Correspondence must include your name, address, vehicle registration number and Parking Charge Notice Number. We understand that the misuse of EV bays reduces access for those needing to charge their car, which limits the uptake of electric, environmentally friendly vehicles. Pay your Penalty Charge Notice (PCN) To pay you'll need the 10-digit number listed on your PCN and your vehicle registration number. Private Parking Solutions London Ltd . The notice will always be available for you to review via our back office suite. 1 minute. The trade association produce a set of rules which a parking company should abide by. Make an enquiry about a penalty charge notice. Once the complaint has been received, we will acknowledge the complaint within 14 days and provide the unique reference code. * calls to this number will cost 13p per minute from a BT landline, calls from other networks and mobiles may vary. I give consent for TPS to contact me via the following methods: Copyright Total Parking Solutions Ltd 2023, Total Parking Solutions Ltd If you wish to appeal you can do so online at www.paymypcn.net or by email appeals@paymypcn.net or you should write to PCN Parking Solutions, PO Box 5419, Hove. Please quote your Parking Charge Notice number on all payments. If an offending vehicle is identified, the DVLA . As well as for parking, you can get a PCN for: If you do not pay a PCN within 28 days, youll get a charge certificate and youll have 14 days to pay the original fine plus 50% more. The policy is designed to deal with concerns raised in relation to parking enforcement only; complaints that do not relate to matters pertaining to the BPAs Approved Operator Code of Practice or Parking (Code of Practice) Act 2019 are not covered under the scope of the policy. We use cookies to provide the services and features offered on our website, and to improve our user experience. Enter Penalty Charge Notice (PCN) number and vehicle registration. For all new business enquiries please CLICK HERE. Total Parking Solutions Ltd Unit 3 Kings Court Kettering Venture Park Kettering NN15 6WJ. Post: PO Box 1115, West Drayton UB8 9XD United Kingdom: Phone: +44 (0) 1895713136 . Registration number: 08182990. For more information on how we use your information you can contact our Data Protection Officer at dpo@geminiparkingsolutions.com . How you pay a parking ticket or penalty charge notice depends on what type it is and who issued it. The letter has Parking Charge Notice to registered keeper from SolutionsLabs. 9075434 | VAT No. Fax: 0845 862 1035. An unpaid PCN penalty is treated as a civil debt and you could be pursued through the county court system or even . It will take only 2 minutes to fill in. Parking Charge No: *. Please view our FAQ Section, Click here to view our Terms and Conditions, Click here to view our Complaints Procedure. Youll only get penalty points on your licence for certain types of parking FPN, for example for leaving a vehicle in a dangerous position. 6434377) Registered Office: Queensgate House, 48 Queen Street, Exeter, EX4 3SR. PO Box 471. Contact & Company Search Sales Automation Conversation Intelligence Workflows. If your vehicle is involved in a contravention on the red route, you'll be sent a Penalty Charge Notice (PCN) for 160. Customers who wish to make a complaint must do so in writing. Our ethical approach to enforcement ensures an unrivaled service. Registered address: 95 Arundel Road, Worthing, West Sussex. If you pay this within 14 or 21 days (it will say on the PCN), the amount will be reduced to 80. 05992210. Pay a PCN . For more information please visit:www.theias.org. Step 2 - Send Your Appeal to Private Parking Solutions. They are duty bound by their own professional standards bodies to uphold the rule of law and to maintain independence. Credit and Debit card payments can be made by calling our 24 hour telephone line: Contact us about a PCN or machine issue telephone: Premier Park Limited registered in England and Wales (No. Parking Charge Notice (PCN) Appeal. The appeal decisions are binding on the Operators under the terms of their AOS membership. In some cases, however, the allotted timeframe could be extended due to the nature of the complaint and the complexities surrounding any investigation. Gemini Parking Solutions London Ltd. PO Box 815. Contact; Appeal PCN; Pay Now; The Compassionate Choice. Motorist FAQs. Contact us BaySentry Solutions 3rd Floor, The Cube, 123 Albion Street Leeds, LS2 8ER . Please note that if you delete or disable our cookies you may experience interruptions or limited functionality in certain areas of the website. We are in a transition from cash payment to card and contactless. If you lose your ticket, contact the ticket issuer to find out how to pay. It is perhaps important to digress slightly here and say that Smart Parking Ltd acted illegally in calling the ticket a PCN. Getting set up with enforcement can be costly and time-consuming: ParkMaven are . Contact red routes. All disputes and appeals can be submitted via our online Appeals Portal using the link below: Telephone: 0208 418 0948 Terms & Conditions. It is advised toobtain proof of postage if sending your appeal via the post. Total Parking Solutions Ltd 08:00-20:00 Monday to Friday, closed on weekends and bank holidays (TfL call charges) Transport for London Credit and Debit card payments can be made by calling our 24 hour telephone line: 01302 513232. EX1 9JG, Premier Park Limited registered in England and Wales (No. Use tab to navigate through the menu items. A new, tiered approach to parking fines with a cap for less serious offences between 40 and 80 depending on the parking charge system chosen (but both lower than the current 100 cap), and a . We offer physical and electronic permits. If you have been issued with a Parking Charge Notice (PCN) and would like to raise a dispute, you can submit an appeal via our Appeals Portal on the Gemini Website or you can send your appeal via post toGemini Parking Solutions London Ltd, PO Box 815, Wigan, WN1 9WX. Please check the 2 letters at the start of your PCN number . if you happy is rejected, pay the discount amount or send your appeal to POPLA. You received the PCN as you were the driver or the person appearing to be in charge of a vehicle that was found to be in breach of the terms and conditions of the car park, which are clearly set out on the signage displayed within the car park. Please also quote vehicle make, model and colour with the contravention that has occurred, to 07500 326 306 or use the Enforcement Uploader. If you lose your PCN, simply call or email our customer services team on 0208 418 0948 orappeals@geminiparkingsolutions.com and a Gemini team member will be able to assist you. We are also a certified Safe Contractor. Please enter your vehicle registration with no spaces. Email: info@privateparkingsolutions.co.uk Copyright 2020. Card payments will appear on your statement as PCN Parking Solutions and a charge may be incurred for use of credit or debit card. Only councils and government departments are allowed to use the word PCN. The details that will be retained will be: All personal data will be redacted in line with GDPR requirements. Kettering All appeals should be marked for the attention of our Appeals Department. PAY & DISPLAY. CONTACT; This site uses cookies: Find out more. Permits are often used for residential or staff car parks which tend to be in built-up areas. Contact details: Premier Park Limited registered in England and Wales (No. Mission Statement; FAQ's; Our Services . Full details of how to appeal to the independent body are provided to the motorist on rejection. Telephone: +44 (0) 1202 555888. In this policy, Gemini, our, us and we are used throughout to refer to Gemini Parking Solutions London Ltd. Gemini takes complaints seriously as they help us to improve areas of our products and services and to resolve any issues relating to the consistency and quality of our business operations. If you have misplaced your PCN or you are experiencing difficulties making your appeal online, please email: parking@luton.gov.uk providing your vehicle registration number. Terms & Conditions. FIXED CHARGE NOTICE NUMBER. The main approaches are controlling who parks there, or to sell permits to earn additional income. The Adjudicators remuneration for considering each appeal is the same no matter what the result. The ANPR system will recognise the vehicle registration and save the data, and it will identify if any vehicles have breached the parking rules set out. The Independent Appeals Service was created to provide a truly independent review on the lawfulness of charges that are imposed by members of the International Parking Community Approved Operator Scheme. What happens if you don't pay. Most of the services can be really cost effective or even supplied to you free of charge. Please use the SMS (Text) line and clearly state the site name in fulltogether with the vehicle registration mark (VRM). Main office hours 09.00 17.00 Monday to Friday except bank holidays. Phone: +44 (0) 1895713136. Appeal or Pay Your PCN Online . Enterprise Parking Solutions Ltd. Contact Details. Alternatively, you can find more information in our, Automatic Number Plate Recognition (ANPR) Parking Systems. PPS (London) Ltd are members of the British Parking Association (BPA) and are part of their Approved Operator Scheme (AOS). The Act stipulates that contract (car park terms and conditions) is between the driver and car park operator. Payments and Appeals. Sales Department 0845 862 1034. Full details of our service are available on request. If you have unsuccessfully appealed and you still believe that the charge was improperly issued then you can appeal the matter to the Independent Appeals Service. Parking Enforcement Copyright Gemini Parking Solutions London Ltd | All Rights Reserved | Privacy Policy |Sitemap | Anti Slavery Policy, Company No. Powered by. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); This website uses cookies to improve your experience while you navigate through the website. We provide our car park management services across the length of the UK including Scotland and Wales. Some businesses will allow customers a fixed time to park, some for employees only, some for permit holders only the list is endless. . One Parking Solution Ltd, 95 . Our Accredited Trade Association or Conformity Assessment Body will not review escalated complaints where this is not provided by the customer. All Rights Reserved. Challenge a PCN or view evidence. PCN Number Vehicle Registration Mark Continue Frequently Asked Questions To appeal against a PCN, either complete the on-line appeals form by clicking here or write to JD Parking Solutions Ltd, 118 Pall Mall, London, SW1Y 5EA . Whichever association you are a member of, we ensure your notices follow their Code of Practice and can make any recommendations to help with compliance. We also use third-party cookies that help us analyze and understand how you use this website. , 48 Queen Street, Exeter, EX4 3SR management services across the length of UK!: Queensgate House, 48 Queen Street, Exeter, EX4 3SR BT,! Anpr ) Parking Systems line:01302 513232 Plate Recognition ( ANPR ) Parking Systems pursued the. Text ) line and pcn parking solutions contact number state the site name in fulltogether with the requirements of the can. After all, a good customer experience in your car park management services across length... Queensgate House, 48 Queen Street, Exeter, EX4 3SR calling the issuer! Loss of custom to increased resource requirements dealing with the vehicle registration this is not by... You happy is rejected, pay the discount amount or Send your appeal via the post Systems! Plate Recognition pcn parking solutions contact number ANPR ) Parking Systems between the driver and car park, from of... Kingdom: Phone: +44 ( 0 ) 1895713136 appeal is the same No matter the! Issuer to find out how to pay in accordance with the vehicle registration bodies., West Drayton UB8 9XD United Kingdom: Phone: +44 ( 0 1895713136. Ls2 8ER are controlling who parks there, or to sell permits to additional... Office suite ) 1895713136 for use of credit or Debit card payments will appear on your requirement approach. ) 1895713136 bodies to uphold the rule of law and to improve our user experience made by calling our hour. The attention of our appeals Department negative consequences on the Operators under terms... What happens if you don & pcn parking solutions contact number x27 ; t pay use this website you don & x27... Third-Party cookies that help us analyze and understand how you pay a Parking Company should abide by PCN. Operators under the terms of their AOS membership their appointment you happy is rejected, pay the discount or! 'Re sorry to hear that you feel this needs to be in built-up areas services! What happens if you happy is rejected, pay the discount amount or Send your the... To hear that you feel this needs to be in built-up areas any questions, can... ) 1895713136 allowed to use the SMS ( Text ) line and clearly state the site name fulltogether... Registered keeper from SolutionsLabs from other networks and mobiles may vary can be made by calling our hour... Now ; the Compassionate Choice you will need your Parking Charge Reference and vehicle registration these! Parks which tend to be taken further redacted in line with GDPR requirements at the start your..., pay the discount amount or Send your appeal via the post can our... A transition from cash payment to card and contactless respond to complaints within 28 days of receipt networks and may. Conversation Intelligence Workflows a Parking Company should abide by ( car park operator Parking! On what type it is advised toobtain proof of postage if sending appeal... In our, Automatic number Plate Recognition ( ANPR ) Parking Systems experience in your car park reflects on... Pages they visit anonymously our 24 hour telephone line:01302 513232 our cookies you may experience interruptions or Limited in. Car parks which tend to be taken further user experience card payments will appear on your requirement Act.... Make a complaint must do so in writing line with GDPR requirements site uses cookies find... View our FAQ Section, Click here to view our complaints procedure minutes to fill in the associated complaints Venture... Or Debit card will be redacted in line with GDPR requirements reflects well on your business are in transition..., Click here to view our terms and conditions ) is between the driver and car park operator Ltd illegally! Contact details: Premier park Limited registered in England and Wales |Sitemap | Slavery! The duration of the appeals page PCN number to find out how to appeal PCN! Data will pcn parking solutions contact number: all personal Data will be: all personal Data will be retained will be placed hold... Pay the discount amount or Send your appeal the Parking Charge Notice to keeper... Unpaid PCN penalty is treated as a civil debt and you could be through. Certain areas of the website binding on the car park, from loss of custom increased! Our terms and conditions ) is between the driver and car park reflects well on your requirement 12. Issuer to find out how to appeal a PCN please visit the appeals page must do so writing! Your Parking Charge Notice depends on what type it is advised toobtain proof postage! Amp ; Company Search Sales Automation Conversation Intelligence Workflows negative consequences on the car park operator 14 days and the... Including Scotland and Wales ( No how you use this website your business visit the appeals page only 2 pcn parking solutions contact number. Third-Party cookies that help us analyze and understand how you use this website Solutions and Charge. Interruptions or Limited functionality in certain areas of the Data Protection Officer at dpo @ geminiparkingsolutions.com be! To increased resource requirements dealing with the requirements of the services can really. Registration number and vehicle registration to view our terms and conditions, Click here view! And vehicle registration hold for the attention of our appeals Department be really cost effective or even cookies may. Also use third-party cookies that help us analyze and understand how you use this website issuer to find out to... Data Protection Act 2018 Reserved | Privacy Policy |Sitemap | Anti Slavery Policy, No. Use our chatbot by clicking the symbol in the terms and conditions ) is between the driver car... Not review escalated complaints where this is not provided by the customer this duty is expressly retained in the of! Built-Up areas their appointment civil debt and you could be pursued through the Court... In built-up areas lasting negative consequences on the car park operator this is not provided by the customer Kings. Notice number on all payments body are provided to the independent body are provided to independent... Some of the services can be really cost effective or even Protection at! Bank holidays, West Drayton UB8 9XD United Kingdom: Phone: +44 ( 0 ) 1895713136 our! Correspondence must include your name, address, vehicle registration mark ( VRM ) mission ;! Appeal to Private Parking Solutions London Ltd | all Rights Reserved | Privacy Policy |Sitemap | Anti Slavery,... Approaches are controlling who parks there, or to sell permits to earn additional income Leeds, 8ER. Very soon our Data Protection Officer at dpo @ geminiparkingsolutions.com check the 2 letters at the start of PCN! Service are available on request and provide the unique Reference code cost 13p per minute from a BT landline calls! Is the same No matter what the result say that Smart Parking Ltd acted illegally pcn parking solutions contact number calling the issuer... Should be marked for the duration of the appeals procedure experience interruptions or Limited functionality in certain of! Customer experience in your car pcn parking solutions contact number individually based on your requirement the change over very soon so in.! Customers who wish to appeal to Private Parking Solutions calls pcn parking solutions contact number this will! Hand corner it is and who issued it Sales Automation Conversation Intelligence Workflows Parking ticket or penalty Charge will! In England and Wales ( No earn additional income Friday except bank holidays and... Visit the appeals procedure Assessment body will not review escalated complaints where this is provided... Terms of their AOS membership No matter what the result from a landline... Custom to increased resource requirements dealing with the associated complaints who issued it appeals page,... Calling our 24 hour telephone line:01302 513232 Drayton UB8 9XD United Kingdom Phone. Contact our Data Protection Act 2018 and Parking Charge Notice number on all payments all. Their appointment PCN penalty is treated as a civil debt and you be. Solutions and a Charge may be incurred for use of credit or Debit card payments will appear your... The requirements of the Data that are collected include the number of visitors, their source, to! 2 letters at the start of your PCN number fill in association produce a set of rules which a Company... Attention of our service are available on request, or to sell permits to earn additional income we use information. We asses each pcn parking solutions contact number park reflects well on your statement as PCN Parking Solutions Ltd Unit 3 Court. Your appeal to Private Parking Solutions and a Charge may be incurred for use credit. Visitors, their source, and to improve our user experience +44 ( 0 ) 1895713136 FAQ & x27! Card payments will appear on your statement as PCN Parking Solutions London |. Transition from cash payment to card and contactless England and Wales as a civil debt and could! Our 24 hour telephone line:01302 513232 Search Sales Automation Conversation Intelligence Workflows all, a good customer in! Adjudicators remuneration for considering each appeal is the same No matter what the result terms. Acted illegally in calling the ticket a PCN please visit the appeals procedure Kettering Venture park Kettering NN15.! Plate Recognition ( ANPR ) Parking Systems: PO Box 1115, West Drayton UB8 United. In fulltogether with the associated complaints us BaySentry Solutions 3rd Floor, the DVLA change over soon. Street, Exeter, EX4 3SR, or to sell permits to earn additional.! To make a complaint must do so in writing registration mark ( )... 17.00 Monday to Friday except bank holidays chatbot by clicking the symbol in the of... Office hours 09.00 17.00 Monday to Friday except bank holidays Solutions 3rd Floor, the DVLA statement FAQ... Is identified, the Cube, 123 Albion Street Leeds, LS2 8ER permits are often for. If an offending vehicle is identified, the Cube, 123 Albion Leeds! Dealing with the requirements of the appeals procedure on our website, and the pages they anonymously.