D) COPPA Each has different characteristics and goals. All efforts to improve your business processes must be backed by no, driven by data and other hard evidence. D) Trade secret protection Out of all these needs, the basic needs and security needs take a position above all other needs. True or False, The three main dimensions of information systems are management, organizations, and information technology. E) ethical. D) the growth of globalization. B) a comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction A) Satellite TV D) Business processes are usually ensconced in an organization's culture. Then, researchers became more interested in the internal processes that affect behavior instead of just the behavior itself. ". B) quality. At Fresh Bakery, Simon pulls six samples an hour from an assembly line to examine them for quality defects. D) PayPal's online person-to-person payment system. E) BIS. In other words, lean focuses on perfecting your current processes before you begin thinking of adding even more complexity to the mix. Culture influences all of the following EXCEPT FOR: A. Notions of time B. a. B) Companies should determine which workers are to blame for problems. All of the following are competitive forces in Porter's model except: C) "I am so glad that job is over. E) statistical process control. Firms should do all of these things to balance the conflicting demands of being agile in a dynamic environment EXCEPT: Create a culture of complacency to counter the dynamic environment Goals are formulated as a result of: balancing stakeholder demands and internal political processes E) capital, Charmaine was required to take an Excel spreadsheet test as part of her application for an executive assistant position. C) CIO Before the fall term began, professors at Pinetops Community College were required to fill out numerous forms, including performance objectives, surveys, and lists of their summer contacts with prospective students. True or False, Middle managers make long-range strategic decisions about the firm's products and services. C) realistic, positive, and understandable D) to establish the normal or desired performance with upper and lower limits A) It belongs to you and lasts a lifetime. E) matrix, At Hamilton Hardware, employees were asked how the quality of the company's customer service could best be measured, and management then implemented a survey system based on the feedback. A) structural B) Behavioral targeting program D) He has high employee retention and low attrition rates. His manager chose to retrain Evan, using the control of D) time taken to replace defective products. These are factors that the company may be able influenceor at least anticipatebut not fully control. D) too little employee participation Note that, while some of these causes may be rather quick to fix, others may require a more formalized BPI approach, themselves. A) feed-forward control. Tasks, technology, people, and structure. Examples of external factors include the following: Technology innovations and changes; Competition; Economic trends; Government policies and legislation The principles of agile software development have also been applied to the world of business process improvement. Here, youll consider everything that could possibly be causing the main problem within the process then working to understand just how connected these factors are. C) access. In making clear improvements to your business processes, youll almost certainly improve your companys bottom line. Which of the five moral dimensions of the information age do the central business activities of DoubleClick involve? Working with your team, you can then begin further prioritizing each of these areas for improvement and thinking about how youll make it happen. B) CFO Ethics describes the principles of right and wrong that can be used by individuals to make choices to guide their behavior. When it comes to revenue-generating initiatives, the skys the limit for what youll be able to accomplish. E) Innovation and learning, According to Kaplan and Norton, ________ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance." Many professors complained that their time would be better spent preparing for their courses. D) people orientation and improvement orientation. C) Internet shopping produces cost transparency. To achieve our firm's vision and strategy: 8) Identify the best description of the balanced scorecard's internal business processes perspective. Encouraging the sharing of knowledge across business units. All of the following are steps in the process for analyzing an ethical issue except: D) first-level managers. D) crafting a course of action. C) learning and growth perspective A) standardized True or False. Youll also want to know whether the process looks the same in practice as it does on paper. E) Machines. To do this, teams often create a fishbone diagram using the 6Ms of Six Sigma. It's also important to monitor any external environmental factors that can affect how the business functions as well as develop methods for overcoming these challenges. Question 17: The internal and external environmental factors that surround and influence, and sometimes constrain, a project are known as what? A) too much control. Competence 3. B) to show a significant deviation from standards B) the distinction between an idea and its expression. A) internal business process perspective B) external processes 1. Recently, the purchase of a 14-ounce bag of M&Ms Plain had 444 candies with the following breakdown by color: 130 brown, 98 yellow, 96 red, 35 orange, 52 blue, and 33 green. A) uses networks to link people, assets, and ideas. D) control chart As such, it provides essential information for the following objectives except A. B) Apple's iPod and iTunes. A business process is a series of inter-connected tasks performed for a specific purpose. Provide the journal entry for the revaluation of equipment. D) Cause-and-effect linkages may not be precise and should evolve over time. D) the RATER system. A(n) ________ represents the profits or losses incurred by an organization. Helpjuices knowledge base software helps teams maintain alignment and stay productive while improving business processes and overall operations. Using the Internet to buy or sell goods is called: This control is part of the ________ area. The four major competitive strategies are: C) decentralized controls In digital firms, both _____________ and _____________ are the norm. C) performed by an independent organization C) Privacy Protection Act A) expertise area E) too much flexibility. D) informational E) strategic control. E) too much control, Recruiters for Eastern Shore University were under extreme pressure to increase enrollment by 15 percent. E) cash, At Taylor Activewear, orders have significantly exceeded projections, and Macon, the operations director, has decided to hire for a third shift in the plant. E) e-government. The principal liaison between the information systems groups and the rest of the organization is a(n): Which of the following is NOT one of the seven challenges a manager must deal with in the 21st century? B) changing conditions. This situation is an example of which barrier to successful control? D) Video Privacy Protection Act E) Digital firms have more flexibility to survive in turbulent times. So, to start with, improving your business processes will all but ensure youre actually using your resources as youd anticipated. Information systems enable globalization. Standards are best measured when they are A) communicating B) globalizing C) cooperating D) organizing E) influencing D) organizing Productivity equals A) labor, capital, energy, and materials, divided by goods and services produced. E) variable. The three activities in an information system that produce the information organizations use to control operations are: Advertisers use ________ in order to display more relevant ads based on a user's search and browsing history. But, when things are running well enough, it can be hard to notice when processes arent running as optimally as they could be. C) internal business perspective A) suppliers. The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as: E) "Have you ever wished that you could just erase a line from your rsum? B) Internet technologies are universal, and therefore usable by all companies. True or False, Identifying customers is a business process handled by the human resources function. B) As a major cost center, it is important to pay attention to the sourcing, shipping, and warehousing. B) creating educational opportunities for management. E) balance sheet, Which of the following is NOT characteristic of an external audit? D) efficient. True or False, Some forms of illegal sharing of music files have declined as legitimate online music stores have expanded. If someone were to ask you what your company does, youd probably launch into a quick elevator pitch about your product, service, and value prop. A climate of trust is enhanced when leaders: A. Micromanage. C) external environment. E) to quantify the performance level for a given goal, D) to establish the normal or desired performance with upper and lower limits. Six Sigma is a BPI methodology holding that all processes within an organization can be defined, measured, and improved and that positive financial results should always be the ultimate goal when doing so. An internal process is any operation that takes place within your organization on behalf of your business, for business purposes. Internal business processes can be categorized as formal or informal. Well that is the line I would erase. B) concurrent. D) provides entirely Internet-driven services or virtual products. True or False. A) It tells the story of a company's strategy by articulating a sequence of cause-and-effect relationships. B) Improved decision making Examples of external EEFs are political and . A) number of process improvements From there, youll switch to a bottom-up approach. These more practical improvements will mean more (and more valuable) opportunities for team members to interact for various purposes. All large businesses incur administrative costs in the process of delivering revenue collected from customers to the suppliers of the goods or services being purchased . D) evaluating the level of bonus compensation, Section 14: Special Requirements for TX Comme, Donald E. Kieso, Jerry J. Weygandt, Terry D. Warfield, Don Herrmann, J. David Spiceland, Wayne Thomas, Claudia Bienias Gilbertson, Debra Gentene, Mark W Lehman, Fundamentals of Financial Management, Concise Edition, Strategic Management Test Two Chapters Four,. E) HIPPA. Business managers and executives have a responsibility to examine internal concerns for how they may influence company decisions. 18) Which of the following is NOT true of a good balanced scorecard? D) cost reductions, 12) Measures of the balanced scorecard's customer perspective include: 2. A) Remind them you are now the boss and ask to be copied on everything. Below are four factors influencing these local government financial decisions. B) zero-based C) global suppliers. B) e-business. A) a strategic map How would you describe her level of control? Other Influences on Project Management. B) low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy. Work Place Environment. E) Improved decision making. B) processing. All of the following are reasons why performance falls significantly short of the standard EXCEPT A) Different strategies call for different scorecards. B) the balanced scorecard !1997 F350 XLT 4x4 Crew Cab (4 door) 7.3 Liter V-8 Diesel Powerstroke, Automatic with overdrive, Dana 60 front axle, Weld Racing Wheels and Toyo Open Country Radials (tires and wheels cost $4500) only 66,000 original miles Located in Seattle Washington 98188 1 mile from Seatac AirportI . B.Issue and defect management procedures. Maintaining the current level of resources utilization as well as internal and external communication. E) customer, Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives? D) sales and marketing C) making information available to everyone. Developed and managed internally, OPAs influence project planning, execution, and control. B) reduction of labor costs through outsourcing. Firstly, you must be prepared to invest properly into the initiative, in terms of manpower, resources, and capital. C) ESS E) making changes, How is a control chart used? C) It identifies all measures, whether significant or small, that help to implement strategy. D) variable A) A safe harbor B) is flexible toward changing environmental demands. I now know what not to do in my next job." D) statistical process control. No matter how talented your employees are, their productivity is subject to the processes and workflows they must adhere to throughout their day. B) customer perspective D) Customer intimacy C) reduced cycle time. B) Take a learning orientation approach which engages in self-development. E) analysis. A) finance and accounting B) Companies should determine which workers are to blame for problems. All of the following are steps involved in the strategic management process EXCEPT _____. A) In digital firms, time shifting and space shifting are the norm. A) internal business process perspective Which kind of organization is most likely to try to exert too much control? B) doing a cost-benefit analysis E) Privacy law, What is the most important function of an enterprise application? True or False, The law of diminishing returns only applies to digital products. These factors after being figured out are grouped into strengths and weaknesses of the company. This will help you dig past the surface, potentially uncovering the true root cause of an even more complex problem to tackle. D) Strategic systems analysis (In short: Implement strategic change management.). With the right data in hand, you can be nearly certain that the changes you make to your processes will lead to better and better things for your business. E) data use policies. Naseef Asad invested $75,000 in the Lionel and Morehouse partnership for ownership equity of$75,000. C) Maps a. thousands If one element brings positive effects to company, it is considered as strength. B) Broadcast TV B) It helps to communicate corporate strategy to all members of the organization. B) Trademark law E) car speedometer. B) physical Without adhering to such regulations a company can be fined extensively which if it was bad enough could cause the company to shut down. A) He asks to be copied on everything regardless of what it is. Information systems enhance core competencies by: Enjoyed this article? E) the increased use of global currencies. C) Radical innovation D) Senior management C) Finance and accounting True or False, Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole. It plans to grow by producing high-quality water toys at a low cost that are delivered in a timely manner. E) The Internet increases switching costs. D) tasks, technology, people, and structure. A) TPS A firm can exercise greater control over its suppliers by having: A) capturing. True or False. D) physical A) expense budget C) the mobile digital platform. The ________ function is responsible for identifying customers. B) product innovation and organizational learning, over fast cycles. Use your SMART goals to determine whether your efforts are on-track, where things might be going amiss and where your team is truly excelling. Once youve adopted the new process in its optimal form, you can then solidify the change within your internal documentation and knowledge base. Using the above example, you can transform the basic goal of decreasing invoice errors by answering the following questions: On top of giving you clear goals to strive for, being this comprehensive will help you assess your improvement efforts over time. C) production schedule B) Phishing D) fixed budget. True or False, One example of a business process is shipping a product to a customer. A strategy map helps employees to feel engaged because it shows how their work contributes to organizational effectiveness. A) Operational D) financial control cost systems A. Notions of time Culture is the unseen thread that binds people together. B) fewer suppliers. A) The Privacy Act So, even if a given improvement doesnt bring in more revenues, youll still be making more money in time. Develop a chart depicting this information and write a paragraph summarizing the results. E) There is no distinction, they are the same thing. E) too little participation. Depending on the situation, enabling your team may involve: You might need to let your team practice implementation of the new process before actually doing so. External factors include opportunities and threats that are outside of the organization. This group determines who gets hired and fired, the company culture, the financial position of the organization, and everything in between. Which of the following best describes ERP systems? A) Kant's categorical imperative D) Because companies are more focused on engaging in self-development and organizational citizenship. Hence basic needs and security needs have the power to motivate a consumer to buy products and services. B) transmit orders to restock directly to its suppliers. Management accounting is an integral part of the management process. D) safety. 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Toward changing environmental demands Porter 's model EXCEPT: c ) `` I am so glad that job is.... That binds people together the five moral dimensions of information systems are management, organizations, and and!