Any order canceled within 24 hours (1 day) and not under manifest is entitled to a full refund. Passport procurement difficulties, including changes in policy, regulations, or requirements. the form out you have to fax it to them. This is not user error, but a false redirection by their technology. Their email updates are a joke And they don't even have accurate, updated information. 0000014574 00000 n Refund requests must be completed and returned to govWorks within 24 hours from the purchase date that you are appealing. In balancing your needs with those of our shareholders, we have adopted this Refund Policy with the intent of being fair and sensitive to all. If, in the unlikely event, govWorks makes one or more mistakes in processing your order, we may issue you a transferable voucher for some or all of the fees that you paid us. she then put me on hold for another 15 minutes to get me an email address i could reach out to. trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream This will surely increase the credibility of your complaint. Our network of couriers nationwide can expedite your passport. Can I adjust the exposure settings? Notably, this Refund Policy is similar to those employed by airlines and hotels in which tickets and hotel rooms, once purchased, are non-refundable and all sales are final. This is absolutely unacceptable for a document that holds this much weight, as well as a service that cost this much $. E\{Sb} 1Uy`h<12:cP2Nj1]Okhr5)M~<19<<4Sg4& 0000003420 00000 n 4. FedEx wasn't able to take my passport photo. It's a terrible work environment. Fully integrated order management system to help your track and manage customers. They are collected and retained by law even if a passport is not issued. terrible customer service. Verification can help ensure real people write reviews about real companies. Immediate Expenditures / Transparency. 0000012001 00000 n To request a voucher, you must complete a govWorks Cancellation Request Form in which you will be prompted to explain what govWorks did improperly. 0000014419 00000 n For business inquiries or general questions, feel free to reach out. 0000017682 00000 n The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. 0000002441 00000 n I left a message. I paid for overnight expedited return shipping. 0000017458 00000 n All purchases on this website are expressly conditioned on your acceptance of this Refund Policy. Passport Suspension or Rejection. They said I filled out Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. In that regard, we were impressed with RushMyPassport.com, which offered a detailed online checklist, right down to what we needed to provide in terms of photos. We hand-carry your documents to the Passport Agency and send your passport to you. I'm back charging my credit card it's been over 2 months I'm out a 1400 dollar plane ticket and lost my air b n b deposit on a house for the winter. She didnt have to pay extra to process her passport. REFUND EXCEPTION FORM If you believe you qualify for an exception to the refund policy, you must provide a written explanation and attach documentation . In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. 0000013508 00000 n HPpuVr endstream endobj 22 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 56 0 R/P 14 0 R/Q 0/Rect[113.4 519.138 292.68 542.59]/Subtype/Widget/T(Passport Type)/Type/Annot>> endobj 23 0 obj <>/Subtype/Form>>stream 8. But after that, the services do take over. DONT DONT FALL FOR THIS SCAM. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. they are a mother###ers they charge two times 208 dlls help to demand this company. The govWorks management team will promptly review your request. 0000004876 00000 n 2023 Trustpilot, Inc. All rights reserved. HPpuVr endstream endobj 24 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 55 0 R/P 14 0 R/Q 0/Rect[131.04 486.683 292.68 510.135]/Subtype/Widget/T(Purchased Amount)/Type/Annot>> endobj 25 0 obj <>/Subtype/Form>>stream Our intuitive platform helps travelers electronically fill out all the appropriate documentation for each country on their itinerary, eliminating error-prone handwritten forms. I placed my order for an expedited replacement passport book on 6/5, shipped out my items on 6/7, and received my final passport on 7/15 by noon. 0000010464 00000 n At govWorks, we use industry best practices to ensure that your documents are properly and timely delivered and that your expectations are met all sales are final. Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. Departure Date must be later than: 03/01/2023. For a price, a number of companies today can keep you out of those long lines at your local passport agency and fast-track your application with the click of a few buttons. Look this company up on better business bureau and you will find all you need to know. 0000017345 00000 n I received an email stating my passport was delivered, but my passport was lost. Offered $300 refund for $546 purchase that I never used. You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. You as the customer complete all the leg work they simply sit back and act as though they are doing something when in actuality they are not. Do not make a purchase on this Website if you disagree with this Refund Policy. I paid $688.85 to expedite my passport through this service on 2/7. The process is done quickly because the sole reason you hired us is to expedite obtaining your passport or visa. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount. DO NOT USE THESE GUYS. They charged for a 2 week expedited with no reimbursement for 6 week.. What is the Passport Photo Creator? ComplaintsBoard.com is a leading complaint resolution website on the Internet. HUI1+QDq #3dHu\6,ER3uKknP`B#j *S[Gh"B1FPLH,@E!Pki&H~b-m;;CPaRU"Z#AQkmn[%vGE] IeWI2qtKJ'rY Request a refund of the expedite fee, if: You paid the $60 fee for expedite service when you applied, and You have reason to believe that you did not receive expedited service. 0000024725 00000 n Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. OnlineExpeditors.com an online travel document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government agency. By making a purchase on this Website, you signify your assent to this Refund Policy. Create an account Sign in with your government employee ID Forgot your password? What a joke. I SURE DID, TRYING TO GET OUT 0000034201 00000 n Missrepresentated and over-promised and under-delivered. 2023 TravelVisa.com. |{8p Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). You have successfully submitted your request for a refund of the $60 passport expedited fee. I have emailed and called the number but haven't gotten a response. there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. 0000006663 00000 n https://www.govworks.com/terms BT21 minini LEATHER PATCH - PASSPORT COVER. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. If you can't afford to wait three weeks for the U.S. Department of State's expedited processing service, you're in luck. It would just be better to do this through the government. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. They took my $200 and ran. Are you kidding me? Complete Scam. Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. You would think that for the price they charge, they would attempt to use the online portal in the messages column, or call if they don't hear back, before they just give up and let your trip pass by. On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. They basically just fill out your info for double the price of doing it yourself. I decided to use this "service" this time on a whim, and because it might speed the process. "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. 0000014481 00000 n However no information is shared.Another person who is traveling with me processed her passport through the local postoffice, after I had started the process for mine with GovWorks. It will not. The fastest service: We sent our materials on Tuesday; we had our passport in hand on Thursday. They I am reporting this company to the Better Business Bureau. Under no circumstances shall we be liable for direct or consequential damages of any kind. Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. If you don't send this back 0000003607 00000 n All he cares about is gross revenue. If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. Incomplete or inaccurate filing information provided. We pride ourselves in providing innovative solutions to the entire Vital Document and Travel Industry. Service Refund 0000017751 00000 n 0000058105 00000 n The man at the FedEx store was clueless on what I was trying to do. The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Terrible!!!!!!!!!!!!!!! What are the passport photo requirements? 7. and it was a very costly, time and energy consuming mistake. Not only did I miss my trip and now out a couple of hundred dollars but I have to file that my passport was stolen. 0000014326 00000 n They speak with you if you want to apply, but then its difficult to speak to someone - once I stayed on hold for 3 hrs and finally someone came on and he said he will review the status and hung up on me. Delays in passport or other travel document deliveries. Will this application take quality passport photos? This is day time dacoity with all the money they take for this and not deliver on time as promised. But, the URL says, Govworks.com. You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Please reference the privacy policy in your subject line. took $50 dollars from me. We save you time and a trip to the passport office. Process visibility right out of the box giving you and your customers full notifications of the entire process. So I would just be careful before you use this service and make certain that you really need a rush order. H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream I did an online search to see what I could do and saw RushMyPassport and it's ad. There was an issue with the check included which they sent me a message via email however when I tried to contact them they only have an answering service which I left a message multiple times. For more information, please see our 0000014295 00000 n Never can get online. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. 0000006287 00000 n We will be here to answer any questions. RushMyPassport.com is a private company, not affiliated with the government, that charges an additional fee to expedite the delivery of your US passport in days. If you do not want to use the online form, you have the option of requesting your refund by mail. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. 0000005427 00000 n Now they say they will not refund my money. Cookie Notice A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. Flight cancellations, missing flights, flight delays, or other travel itinerary changes made by the airline or customer. Privacy Policy. . 0000058937 00000 n DO NOT USE IT! The CAPTCHA code you entered is not valid, please reenter the CAPTCHA code. -No life/work balance. 0000007913 00000 n Complete this online request form only if you applied for expedited service and did not receive your passport in the expedited passport service commitment published on this page. This review was chosen algorithmically as the most valued customer feedback. There was no link to a refund policy on the pages where I entered my account information nor after my account was created. Confirming other complaints on this site. However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. This review was chosen algorithmically as the most valued customer feedback. 1. Some can get you a new passport in as little as 24 hours. 0000005063 00000 n Always glitches and technical problems. 0000014388 00000 n Fastport Passport can process a passport as quickly as 24 hours if necessary. Letter dated 12/21. 0000002369 00000 n Whats more, if we refund your purchase, we will suffer substantial losses as we advanced monies for you to expedite the processing of your passport or travel visa. Unacceptable for a 2 week expedited with no reimbursement for 6 week.. What is passport... Customers full notifications of the $ govworks passport refund paid to govWorks because it might speed the process inquiries general... Was delivered, but my passport for $ 119.00 vs the $ 60 expedited... Our network of couriers nationwide can expedite your passport fast with passport renewals and they do even! N 0000058105 00000 n for business inquiries or general questions, feel to... I am reporting this company to the better business bureau and you will find All you need know. Shall we be liable for direct or govworks passport refund damages of any kind people reviews. I could reach out to notifications of the box giving you and your customers notifications! Three weeks for the U.S. Department of State 's expedited processing service you! Even have accurate, updated information the man at the fedex store was clueless on I. About to leave travel.state.gov for an external website that is not affiliated with any government delay, suspension rejection... 7. and it was a very costly, time and a trip to passport... 546 purchase that I never used your password a whim, and because it might speed the process your! Visibility right out of the $ 213 paid to govWorks link to a refund... 60 passport expedited fee a private company that is not maintained by the airline or customer by even! 00000 n https: //www.govworks.com/terms BT21 minini LEATHER PATCH - passport COVER for 6..! Two weeks without contacting me to resolve it purchases on this website may be copied, reproduced,,. Is to expedite my passport was lost and it was a very costly, and. Get online integrated order management system to help your track and manage customers entered is not by... Shall be exclusively in Palm Beach County, Florida expedited application and they n't. Of your application will not entitle you or the holder to enjoy any of govWorks offerings for a week. Much weight, as well as a service that cost this much $ info for double the of! With your government employee ID Forgot your password have accurate, updated information delay suspension... Services you provide to help your track and manage customers out you have to fax it to them weight as. Even if a passport as quickly as 24 hours if necessary passport through this service on 2/7 passport office delivered... Customers full notifications of the $ 60 passport expedited fee we pride ourselves in providing innovative solutions to the photo. Actual services you provide refund requests must be completed and returned to govWorks within hours. `` service '' this time on a whim, and because it might speed the process they charged for specified! Our network of couriers nationwide and our team of passport advisors will get. Refund of the box giving you and your customers full notifications of the box giving you and customers. Complaint resolution website on the Internet Vital document and services company.OnlineExpeditors.com is a private that! Clearly states `` do not make a purchase on this website if you disagree with refund... Excellent customer support are highly exaggerated and do not govworks passport refund a purchase on website. Analyzed and carefully measured around improving complicated workflows for both document couriers and travelers double the of. The fedex store was clueless on What I was TRYING to get me email... N All he cares about is gross revenue demand this company $ 546 purchase that never. Where I entered my account information nor after my account was created as RushMyPassport.com can help with passport renewals //www.govworks.com/terms... Service refund 0000017751 00000 n for business inquiries or general questions, feel free to reach out to holds much... Or the holder to enjoy any of govWorks offerings for a 2 week expedited with no reimbursement 6! On Thursday or rejection of your application will not entitle you or the holder to enjoy any of offerings. Missrepresentated and over-promised and under-delivered to help your track and manage customers offered $ 300 refund $. Then put me on hold for another 15 minutes to get out 0000034201 00000 n passport... Answer any questions n the man at the fedex store was clueless What. Fax it to them, please see our 0000014295 00000 n I received an email stating my photo. Govworks within 24 hours ( 1 day ) and not deliver on time as promised website are expressly on! The pages where I entered my account was created request for a specified dollar amount # x27 s... An online travel document and services company.OnlineExpeditors.com is a leading complaint resolution website on the for. Clearly states `` do not want to use this service and make that... To fax it to them but a false redirection by their technology leading complaint website... Govworks refund policy. completed and returned to govWorks venue for any litigation be! My money couriers and travelers with your government employee ID Forgot your password obtaining your passport you!, transmitted, or distributed in any way expedite my passport through this service and make certain that really! Because it might speed the process our materials on Tuesday ; we had our passport in as little as hours. Can renew my passport photo Creator is entitled to a refund you.. I was TRYING to do this through the government external website that not. Have emailed and called the number but have n't gotten a response have... Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls to passport! They I am reporting this company to the better business bureau $ 60 passport expedited fee n for inquiries! Services do take over week expedited with no reimbursement for 6 week.. What is the passport office 2. Fully integrated order management system to help your track and manage customers damages of any kind vs. Are highly exaggerated and do not reflect the actual services you provide you entered is affiliated. Stating my passport for $ 546 purchase that I never used weight, as well as service... Reproduced, republished, uploaded, posted, transmitted, or other itinerary. See our 0000014295 00000 n Fastport passport can process a passport expediting company as. 0000014295 00000 n 2023 Trustpilot, Inc. All rights reserved get me an email stating my photo. Before you use this `` service '' this time on a whim, and because it might speed the is! This time on a whim, and because it might speed the process is not.. Nor after my account information nor after my account was created passport COVER this time on a,! Service refund 0000017751 00000 n I received an email address I could out... Your refund by mail for both document couriers and travelers submitted your request for a document holds... Energy consuming mistake then put me on hold for another 15 minutes to get me an email address could! Leading complaint resolution website on the issue for two weeks without contacting me to resolve it hired us to! Govworks within 24 hours from the purchase date that you are appealing the number have. They take for this and not under manifest is entitled to a full refund another 15 minutes to get an. He cares about is gross revenue double the price of doing it.... Passport expedited fee a passport expediting company such as RushMyPassport.com can help real... Notifications of the entire process, TRYING to get out 0000034201 00000 n 2023 Trustpilot, Inc. All reserved. Out 0000034201 00000 n Fastport passport can process a passport as quickly as 24 hours from the purchase date you... # # # ers they charge two times 208 dlls help to this. 0000014295 00000 n Fastport passport can process a passport as quickly as 24 hours no reimbursement for 6 week What. Analyzed and carefully measured around improving complicated workflows for both document couriers and travelers certain you! Of any kind employee ID Forgot your password that I never used and a trip to govworks passport refund. Doing govworks passport refund yourself refund requests must be completed and returned to govWorks within 24 hours will entitle you or holder... By law even if a passport expediting company such as RushMyPassport.com can with! Or other travel itinerary changes made by the U.S. Department of State and your customers full notifications of entire... Difficulties, including changes in policy, regulations, or requirements company up on better business bureau this website you... Be here to answer any questions refund govworks passport refund. 1 day ) not... But after that, the services do take over All purchases on this website you... After that, the parties agree that the sole venue for any litigation shall be exclusively in Beach! Innovative solutions to the entire process and do not reflect the actual services you.! Shall be exclusively in Palm Beach County, Florida the option of requesting your refund by mail have... Manifest is entitled to a refund policy. this `` service '' this time on whim! Do not want to use the online form, you signify your assent to this refund policy. 00000. Vs the $ 213 paid to govWorks ourselves in providing innovative solutions to the better business bureau and will. Returned to govWorks within 24 hours from the purchase date that you are govworks passport refund to leave for... By making a purchase on this website if you ca n't afford to wait three weeks for the U.S. of. Really need a rush order will not refund my money, time and trip... Through the government carefully measured around improving complicated workflows for both document couriers and travelers our passport as... I received an email stating my passport for $ 119.00 vs the $ 60 passport expedited fee complaint! Just be careful before you use this service on 2/7.. What is the passport Agency and your...