He also helps lead audience engagement initiatives around Reveals stories and assists local reporters in elevating their work to a national platform. Then, often in a matter of seconds, the tickets evaporate snagged by sophisticated, high-volume purchasing software programs. You must contact the Others sell so-called speculative tickets, which the brokers do not actually yet possess. 2023 International Live Music Conference Ltd, International Live Music Conference (ILMC), similar legal action was initiated against ticket-resale rival StubHub, Over 50s big spenders on live entertainment, Coldplay go on touring hiatus over eco-concerns, Schneiderman sues Buffalove promoter over unpaid refunds, AEG on MSG London launch: 'Question mark' over location, War of words over more concerts on Clapham Common. Life's an event. You will receive mail with link to set new password. This is why, as game day approached, he found himself in a car speeding toward the airport with no real plan in place. When you add to the supply of tickets, the equilibrium price goes down, he said. A month after that hearing, Christy Grantham, head of ticketing at the Wilson Center, the theater where Sharon Valentine wanted to see Something Rotten!, got so frustrated that she put together a PowerPoint presentation for her colleagues. This customer service option is active seven days a week from 10 AM - 8 PM EST. SeatGeek's net revenues reached a new company record, with Q4 2021 net revenue rising to $82.5 million, up approximately 45% from $56.8 million in Q3 2021 and versus $4.8 million in Q4 2020 . Terms and Conditions. But complaints to regulators tell another story. Although it had been featured prominently on the companys website, the suit says SeatGeek quietly changed its buyer guarantee to a full refund or a credit to be used for a future purchase to be determined in SeatGeeks sole discretion.. A 50% refund was issued to the customer. The Bills needed a victory against the Miami Dolphins. 2023 NYP Holdings, Inc. All Rights Reserved. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! When I selected a ticket and began the checkout process, I saw an advertised price of $439 and a digital timer ticking down from four minutes. administrator or law firm. Youve probably been there, sitting at your computer, credit card at the ready. However, if that section has no tickets available rather than simply stating "no tickets available". Best wishes, SeatGeek CX Team. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. SeatGeek is entitled, except to the extent prohibited by applicable law, to disclose any information or materials on or in SeatGeek Properties in SeatGeek's possession in connection with your use of SeatGeek Properties, to (1) comply with applicable laws, legal process or governmental request; (2) enforce the Terms, (3) respond to your . IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. Some build deceptive white-label websites that use copycat fonts, venue photos and other tools to trick fans into believing theyve reached an official box office site. But soon after that, according to the SeatGeek class action lawsuit, SeatGeek underhandedly changed its Buyer Guarantee promise retroactively from [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price to [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion. Grantham said she knows this personally because shes observed brokers on StubHub advertising Wilson Center tickets she still had in her inventory: On Granthams own seating chart, the price to one event was $49.43; StubHubs, meanwhile, was $88. On New Years Eve in 2017, Corey Pender was buttoned into a tuxedo at a close friends wedding, subtly toggling his attention between the celebration and his smartphone. TD Bank along with two other banks agreed to pay $1.35 billion to settle a lawsuit accusing them of helping Allen Stanford's $7 billion Ponzi scheme.The bank will pay the bulk of it ($1.2 billion) to a court-appointed receiver, who will pay back the victims. Byard Duncan can be reached at bduncan@revealnews.org. Follow him on Twitter: @ByardDuncan. Create an account and purchase tickets in the app to receive a $10 discount on your first purchase of $150 or more using this Seatgeek . SeatGeek then quietly and retroactively changed the terms of their buyer guarantee to a full refund or a credit to be used for a future purchase to be determined in SeatGeeks sole discretion.. For those who wish to listen to the call, please dial 1-877-705 . In California in 2011, a fan who bought Oakland As tickets from a TicketNetwork affiliate accidentally spent 10 times the tickets face value: He coughed up more than $160 for five tickets whose face value he later learned was just $2 apiece. DONATE NOW! Thanks for your interest in republishing a story from Reveal. The consumer, William Trader, said that SeatGeek modified its "buyer guarantee . The suit concluded with a settlement in which TicketNetwork agreed to stop misrepresenting, directly or by implication, that a resale ticket site is a venue site or is offering tickets at face value. Today, the company maintains it has abided by the consent decrees terms. Clicking on it took me to a separate terms & policies page, where TicketNetwork warns: Some listings on SITE may only be representations of available tickets or an offer by SITE to obtain tickets and not actual seat locations or currently available tickets.. Defendant has quietly sought to force its buyers to endure the financial losses that its own guarantee created for it in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events, states the SeatGeek class action lawsuit. But on eventticketscenter.com, they were $643. The FTCs 2010 warning letter made it clear that a failure by ticket resale companies to disclose when brokers dont have tickets theyre advertising as in-hand may be a violation of federal law. While scams have been tried on SeatGeek, the platform has multiple guarantees in place to protect both buyers and sellers. In 1856, The New York Times complained that the pertinacity with which these gentlemen persist in thrusting reserved seats in your face is intolerable. Twenty years later, another Times editorial observed that gangs of hardened ticket-speculators exist and carry on their atrocious trade with perfect shamelessness. The brazen tactics persisted for more than a century: In the mid-1990s, when a group of ticket resellers faced criticism for paying homeless residents of Austin, Texas, $50 to wait in line overnight to snatch up Bruce Springsteen tickets, one broker told a reporter: Its free enterprise. At that point, I had nothing to get into the game, he recalled. So many asked variations of the same question: How is this legal?, If we see the same kinds of violations from the same kinds of companies again and again, that tells me that what we have done so far isnt working, said Rebecca Kelly Slaughter, acting FTC chair. All rights reserved. In February 2018, one Massachusetts resident said they watched tickets to see comedian Rachel Bloom disappear in almost no time at all. They ended up on StubHub shortly thereafter for nearly $500 a 15-fold increase over their $32 face value, according to a complaint filed with the states attorney general. In 2010, following a lawsuit against Ticketmaster and its affiliates, the Federal Trade Commission warned resellers that failing to clearly disclose listings as speculative may violate the law. Following backlash from fans and a scathing letter from U.S. representatives, Live Nation updated its refund policy. The consumer, William Trader, said that SeatGeek modified its buyer guarantee, which originally promised a full cash refund if an event is cancelled and not rescheduled. This story has been shared 396,068 times. SeatGeek.com, launched in 2009, is a legit ticket platform that has sold millions of tickets for 10+ years, but there are some negative reviews saying it wasn't the most reliable site. This time, Pender and his friends were about as prepared as living, breathing humans can possibly be in any contemporary ticket-buying scenario: crowded into Ticketmasters digital waiting room, web browsers aglow, coffee brewed, credit cards at the ready, text thread humming with messages. SeatGeek is now the official ticket marketplace of Major League Baseball. I am being charged $380.97 for a base price$$$ what is a base price and is it reasonable? The company runs its Microsoft .NET-based applications on AWS. But he never got the tickets. .newspack-inline-popup .end-of-article-prompt{border:3px solid #0093ff;padding:1em;}. Similarly, the highest price for a show called Dinosaur World Live was $46.96 at the Wilson Center. Yet in the decade that followed, speculative selling persisted across the secondary market, and fans continued to feel deceived. A timeline of David Dobrik's messy past, from Vlog Squad sexual assault allegations to Jeff Wittek's accident, and even messier present, so you can decide for yourself whether or not the King . He is the recipient of two Edward R. Murrow Awards, a National Headliner Award, an Al Neuharth Innovation in Investigative Journalism Award, and two first-place awards for feature storytelling from the Society of Professional Journalists and Best of the West. This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License. Instead, she offered a rough location: South Windsor, Connecticut the town of 25,000 people where TicketNetwork is based. Subscribe to our newsletter to get our investigations delivered straight to your inbox. Theres an outdoor amphitheater in New York called Jones Beach Theater whose official website, jonesbeach.com, features a cartoon seahorse on the homepages top left corner. Corporate Advocacy Program: How to repair your business reputation. About SeatGeek. SeatGeek is a mobile-focused ticketing marketplace that connects people buying and selling tickets to live events. Required fields are marked *. These different policies that are towards the customers . Every week we drop a new episode. I dont think that many concertgoers today feel that it is working well. Eric Budish, an economics professor at the University of Chicagos Booth School of Business, describes the practice as a distortion, not a natural consequence, of a competitive market. Trader is currently being represented by layer Nicholas Coulson. SUPPORT On Vivid Seats, for example, a three-day pass to 2021s BottleRock festival, scheduled to take place in Californias Napa Valley in early September, was advertised in February at $370. He manages Reveals Reporting Networks, which provide more than 1,000 local journalists across the U.S. with resources and training to continue Reveal investigations in their communities. StubHub Class Action Alleges Unlawful COVID-19 Refund Policy. A few days later, TicketNetworks legal team fired back, claiming that shed failed to notice a disclosure on the sites homepage indicating it was a resale marketplace. The site, TicketNetwork added, did not act as a primary sale box office, though its URL was boxoffice-tickets.com and featured Wilson Center event listings, a seating chart and Google Maps directions to the theater. If it's been past 5 business days, please direct them to SeatGeek and we can forward the issue to our payments team. This has got to affect other people, too. Were all sitting there, Did anyone get tickets? Pender recalled. The reality of the situation is that, in spite of the passage of the BOTS Act (of which Ticketmaster was a staunch supporter), the number of bots Ticketmaster has blocked from our site has continued to grow exponentially, Howe wrote in her testimony. Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. and upon the rescheduling process done automatically for March 1st, 2022, I immediately contacted support and expressed that I could not make the tues march 1st and requested tickets to wed march 2nd. In 2019, one music fan who bought marked-up Lollapalooza tickets wrote to the Illinois attorney general about a site called ticketsmeters.com, whose layout and logo closely resemble Ticketmasters. The problem got so bad that Congress intervened in 2016, passing the BOTS Act with bipartisan support. Tell us has your experience with this business or person been good? Vaccaro, the TicketNetwork CEO, told Congress last February that his company periodically audits its clients websites to ensure that theyre abiding by the FTCs consent decree. When Corey Pender attempted to buy NFL playoff tickets in 2017, he was no stranger to the secondary market. Trader says he contacted SeatGeek to obtain a refund, as promised by the companys Buyer Guarantee. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. We've received your submission. If you have any other questions, please contact us at republish@revealnews.org. The secondary ticketing site SeatGeek was hit with a class-action lawsuit over the weekend regarding its refund policy. Immediately doubting her purchase, she started poking around. Here's everything about SeatGeek being legit, safe, and reliable and if you can get scammed: SeatGeek is a well-known platform and search engine for purchasing event tickets. But a customer service agent told him his ability to obtain a refund would be contingent on Defendants ability to recapture funds from another entity, the SeatGeek class action lawsuit reports. Vivid Seats senior director of public policy and community engagement, Michael ONeil, confirmed that the company has no way of determining which tickets available on its platform were purchased with bots. Ticket resale is no longer driven by fast-talkers peddling their wares outside U.S. arenas. A US SeatGeek customer has filed a class-action lawsuit that accuses the secondary ticketing site of changing its refund policy mid-way through the Covid-19 pandemic. The public is then left with two choices: either pay exorbitant prices for seats, or if they choose not to do that, then not see the event at all., Today, that dynamic has been supercharged online, with a multimillion-dollar industry ballooning to a market worth roughly $15 billion. We'll suggest some articles from our help center and you can see what support options are available by tapping Contact Us.. We suggest contacting our team via the methods available in the SeatGeek app and . Ripoff Report has an exclusive license to this report. On March 12 once it became clear that events across the nation would be called off because of the coronavirus pandemic the SeatGeek class action lawsuit states that the company posted assurances via its website and Twitter that its long-standing Buyer Guarantee would be honored for events canceled as a result of coronavirus concerns. Additionally, Live Nation and its subsidiary Ticketmaster revealed that it would only refund customers for cancelled or rescheduled events, however, many postponed shows have no reschedule date in sight. They steered clear. The way these systems are set up, you make a decision about what ticket you want to buy based on the initial information, and its a few steps down before you realize how much the ticket actually costs, said Anna Laitin, director of financial fairness and legislative strategy at Consumer Reports. Ahead of a July 2015 U2 concert in New York, a single bot purchased 1,012 tickets from vendors in one minute. Amazon Toilet Paper & Hand Sanitizer. I cant be the first one.. Yet a recent scan of TicketNetworks site suggests the company continues to advertise tickets that its sellers dont yet possess, without making it clear to consumers. If you would like to see more Rip-off Reports on this company/individual, search here: mailing a copy of your Ripoff Report to your Attorney General immediately. The new change in policy already sparked a $5 million lawsuit. No matter what preventative measures ticketing platforms adopt to provide fair access to tickets, its authors wrote, there are economically motivated adversaries actively looking to escalate the arms race.. The complainant wrote that they had completed the entire purchase process before realizing theyd bought from a secondary seller. If republishing our stories, please also include this language at the end of the story: This story was produced by Reveal from The Center for Investigative Reporting, a nonprofit news organization. These gig laborers were often paid in alcohol or drugs, and fistfights among them were common. The company would display the full cost of each ticket at the start of the transaction, as opposed to creating a jack-in-the-box-style fees ambush near the finish line. Yeah, lets go.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. In the documents, fans again and again described encountering the very practices that enforcement agencies had sought to snuff out. 02/22/2023. I had to scroll to the bottom of the page to see that my ticket also included a $140.65 service fee a 32% markup over the advertised total. As a nonprofit newsroom, we want to share our work with as many people as possible. Please enter your email address. Learn more about the cookies we use. Between Jan. 1, 2012, and April 1, 2018, consumers spent more than $90 million on TicketNetworks speculative listings, the lawsuit said. No, none of us got tickets. The FTC, she added, had 50% more full-time staff under the Reagan administration than it has today. The process, known as speculative ticketing, works like this: Brokers advertise inventory sometimes a specific seat, sometimes a seating area on a resale site, often at a price significantly higher than face value. Usually, the customer is either not seeing the payout, or they need to verify their ID for security . In fact, for more than a decade, secondary resale markets have cranked up their own profit margins by allowing the sale of tickets that sellers dont yet possess sparking reams of consumer complaints, as well as warnings from regulatory agencies. The suit also alleged that TicketNetwork published its speculative listings alongside those for real tickets, effectively rendering the two indistinguishable. During the purchase process, consumers had to hover their cursor over a small question mark icon to view a disclosure that the tickets were speculative. Yet the company abandoned the experiment the following year after it hurt the bottom line: Because competitors elsewhere continued advertising lower prices and tacking on fees later, prospective ticket buyers perceived StubHubs efforts to be more transparent as a naked attempt to rip them off. Consumers want to see how a business took care of business. But a 2018 letter from the companys legal team, filed in response to a consumer complaint to the New York attorney generals office, stated that the company provides customer service for the site. The suit, which alleges that SeatGeek rescinded its money-back guarantee amid the widespread cancellation of live events, comes three weeks after similar legal action was initiated against ticket-resale rival StubHub, which is also offering credit instead of cash refunds for cancelled or postponed events. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! An email confirmation told him they will be ready for delivery by January 05, just two days before the game. status of any class action settlement claim. In 2018, when the FTC asked the public for comments about the industry, nearly 7,000 people and organizations responded. The case status is Pending - Other Pending. You can republish Reveal photos only if you run them in or alongside the stories with which they originally appeared and do not change them. Original review: Feb. 9, 2023. In the midst of the greatest public health and economic crisis in living memory, defendant has sought to surreptitiously shift its losses onto its innocent customers, furthering the financial hardship endured by people across the country, wrote Traders lawyer, Nicholas Coulson, in the Manhattan federal filing. ***** BONUS ALERT: Anyone can type in 411913 at this site and scroll down to Consumer Comment #62 at Ripoff Report 411913 and read NEW WORLD ORDER POEM. Next to this language was a question mark. Scroll down and click on Chargeback Instantly. All business will get complaints. IQ is the leading global news platform for the live music business. In general, it is legitimate, safe, and reliable. This is a marketplace where its very easy to confuse consumers and give them bad information., In February 2020, leaders in the secondary ticket market were called before Congress to explain their fees. Get more stories like this in your inbox by signing up for IQ Index, IQs free email digest of essential live music industry news. I noticed immediately and in less than five minutes Contacted their customer service to . Top illustration by Maxwell Erwin. His beloved Buffalo Bills had a chance to do something they hadnt done in 17 bedraggled, mismanaged years: clinch a playoff berth. The FTC sued the reseller and two of its partners in 2014 for knowingly profiting from deceptive venue-mimicking tactics. The partners named in the suit had employed audacious methods to fool consumers into believing theyd arrived at an official venue box office, according to the complaint. And when consumers and when artists are all feeling like something is not working in the system, its difficult for me to conclude that the system is working.. In the midst of the greatest public health and economic crisis in living memory, defendant has sought to surreptitiously shift its losses onto its innocent customers, furthering the financial hardship endured by people across the country, says Traders lawyer, Nicholas Coulson. During this time, the company allowed brokers who'd successfully sold tickets to continue advertising those same tickets for sale - in case a higher bidder came along. If they cant, the broker will either have to make good on the initial offer and take a loss or renege on the sale. According to a 2018 report by the National Consumers League and Sports Fans Coalition, four white-label domains tickets-center.com, box-officetickets.com, ticketoffices.com and onlinecitytickets.com accounted for roughly two-thirds of Vivid Seats web traffic. Include all links from the story, and please link to us at https://www.revealnews.org. The secondary ticketing site SeatGeek was hit with a class-action lawsuit over the weekend regarding its refund policy.. A customer filed the suit Friday, accusing the company of rescinding its money-back guarantee following widespread cancellations due to the coronavirus pandemic, The New York Post reports. Click Change Settings if you want to tailor the use of your cookies. A lawsuit against TicketNetwork, filed by then-New York Attorney General Barbara Underwood in 2018, detailed the scope of speculative selling on its platform. 7,234 talking about this. Reveal often uses photos we purchase from Getty and The Associated Press; those are not available for republication. Act with bipartisan support are not available for republication years later, another Times editorial observed that of! 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