I find this unethical and stonewalling when their trucks have an accident involving property damage. The last thing you want is to have to pay for damage to a rental truck caused by another reckless driver. Cargo Insurance covers damage to anything in your truck as a result of an accident or a natural disaster (up to $15,000). Call 1-844-847-9577 Call 24/7 Roadside Assistance Used TrucksPenske NewsContact UsRental LocationsFAQCareers By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. What forms of payment does Penske accept? How is insurance handled? This compensation comes from two main sources. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Our content is intended to be used for general information purposes only. To purchase this insurance all drivers must be 21 years of age. Additional questions that should be fully investigated include: Does my insurance cover bodily injury? According to Penske, a damage waiver "covers you from financial responsibility if you experience any loss or damage to the truck or towing equipment except if the vehicle or equipment is used in any manner that violates the rental agreement terms." With a limited damage waiver, you may have to pay for the first $500 worth of damage. She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. This takes a $1575 loss of use bill down to about $300 in lost profit. The recruitment pitch to join the Arrow McLaren IndyCar team started with the 21 st century social media version of a corporate headhunter's cold call.. Kate Gundlach, a performance engineer at . Call your insurance agent to see if your personal auto policy covers a moving truck rental. The Only Moving Checklist Youll Ever Need, Uncovering What is Covered With Moving Truck Insurance, Get Unlimited Mileage With One-Way Truck Rentals, Bad Customer Service Interactions More Likely to be Shared Than Good Ones. |, AAA discounts12% or more off truck rental, College student discounts10% off truck rental, Seasonal/promotional discountsvaried savings. (2) On termination of the lease contract, all obligations that are still executory on both sides are . By signing up you agree to our Terms of Use and Privacy Policy. Penske gives long-distance customers free, unlimited mileage with every truck rental. Your automobile insurance company may not cover rental truck damage and even if they do, you face a deductible and higher premiums. We had to significantly alter our trip due to the much larger vehicle. Pricing is based on how far you are going and how much your bringing with you. Check with your auto insurance and home insurance companies to see how much protection they offer before you pay for additional insurance. Penske also sells packing materials and rents hand trucks. Second, the cab was extremely loud. Learn more. This site does not include all companies or products available within the market. 25 ft. 11 in. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Out of all the truck rental companies on this list, it also consistently scores the highest in customer reviews across websites like Yelp and Google Reviews. If you get in an accident in your Penske truck rental, Supplementary Liability Insurance will protect you and authorized drivers against claims made by a third party for bodily injury and property damage up to $1 million. We verified these services through their website and through calls to their customer service team. Penske has compiled step-by-step instructions and recorded a video to help you safely operate the liftgate on your rental truck. Cargo coverage for the entire rental is limited to $15,000 (deductible per occurrence $100). Moving truck coverage matters. Wasn't until later they claimed damage on truck and blamed him. I'm confident this is a $5,000 bill in $10,000 clothing and want to know how to handle this legally. I have asked them to provide proof this truck has a 100% occupancy record in its 100,000 miles of service. I sent one email return receipt, and they read the email but did not call me. Contact your credit card provider or rental agency to find out more about their coverage options. It's generally affordable, and the process to reserve a truck online is straightforward. For more information about reviews on ConsumerAffairs.com please visit our Other truck rental companies like Budget and U-Haul calculate how many miles youll need to drive when you move, then charge you extra fees if you put additional mileage on the truck. Reserved the truck online, very easy to do. Plus when you return the truck to another Penske location youll receive unlimited mileage unlike a round-trip rental. View instructions here. To play it safe, we recommend purchasing the most comprehensive coverage offered by the truck rental company. He's talked to his boss and they told him they'll see what they can do. Now, customer reviews arent the most reliable source of information. Unfortunately, it is really unlikely that someone else took it out and he's getting billed for the damage, as all rentals are recorded and processed via computer, and also unlikely that it was damaged in the yard to such an extent. When I called Penske to cancel my reservation, they claimed they found a truck and were only asking me just in case. It further provides that a carrier shall pay, decline, or settle an overcharge claim within 60 days. Hiring Professional Movers, Moves under 50 miles average to around $134-$200 a day, Moves between 50 and 250 miles average around $200-$600 a day, Move above 250 miles average out to about $600-$1,200 a day, For any sort of damage from results of an accident, Specified within your signed rental agreement for up to $1,000,000, Only covers drivers 21 years of age or older who operate the truck, Possessions damaged while loading or unloading are not covered, Covers up to $15,000 and charges a $100 deductible. Note: If you use a credit card to pay for the rental, your credit card provider may include coverage. Plus, you can save up to 10% on your truck rental if youre also using self-storage from CubeSmart. Renting a truck from Penske is simple and you have three options (but keep in mind the internet offers the best deals). . x 8 ft. 1 in. At 11:00am the day before I was to pick up the truck, they called me and left a message that they did not have a truck for me. Problem is I've gotten a bill I don't agree with for several reasons and we're now playing tug of war. If you cancel your reservations the day of, you will be charged a $100 fee for failing to notify Penske within the 48-hour time frame. Why can't my make or model of car be towed on your towing equipment? Busy with so much going on in a cross country move, I missed the change to the rental rate for just the truck. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Penske Truck Rental features and services Long-distance, one-way rentals Local, round-trip rentals Multiple truck sizes Moving and packing supplies Furniture pads and hand truck rentals In 15 minutes they raised it to $2216. Physical damage - the Limited Damage Waiver (LDW) provides protection for the loss or damage to the vehicle during the term of the rental, subject to certain exceptions. Learn more by reading our Home Depot review. Dont forget to consider purchasing rental truck insurance. It is actually 16 feet of floor space. We chose very convenient pickup and dropoff locations, as this was a 1-way rental, from NJ to FL. I checked a rate yesterday, and it is different today. What makes Penske stand out among the competition is its great prices and commitment to green technology. The company offers rentals for one way and round-trip local moves and long-distance one-way rentals in 2,500 national locations. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Their candid reviews help us provide unique, real-life perspectives about the moving process. You also need to present two forms of identification including a drivers license, passport, state-issued ID, vehicle registration, credit card, military ID or a phone bill. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Home site. You can try contacting Penske to negotiate the bill, and set up a payment arrangement so you don't have to pay the entire 7800 upfront. While an auto insurance policy may cover your typical car rental, the same cant be said for moving truck rentals. Then at 4:30 pm on 12-6-22 I received an email saying I now had a 15' van. Posted by Staff Writer on October 11, 2018. Renting a truck from Penske is worth it if youre moving yourself and not hiring a professional transporter. iTrader: BMW of Cincinnati North sold multiple . Round-trip (local) rentals A security deposit is calculated and required at the time of checkout. Please ensure all personal items and trash are removed from the cab and cargo area before returning the truck. Of course, Penske has its fair share of negative reviews. TWI covers collision damage to the vehicle youre towing with your Penske rental in transit or when loading and unloading the vehicle onto a tow dolly or carrier. I agree to receive the Forbes Home newsletter via e-mail. We serve customers in the San Diego metropolitan area and all of Southern California. Unsubscribe easily. Also, we don't tell drivers when we mark damages unless we're asked. FAQ. A Penske rental truck hit my car that was parked out front of my house. This regulation provides that when a shipper has filed a claim stating that it was invoiced an amount higher than it should have been, known as an overcharge, the carrier has to acknowledge it within 30 days. A link has directed you to this review. Its quotes are nearly 100% accurate: the only cost not included is fuel. They were even able to give us a larger truck than they had originally agreed to the night before and granted us a few extra days with it. In fact, we consider Penske the best moving truck rental company. Full-service leasing with Penske is a cost-effective solution to fleet management. Just make sure you choose the one that best fits your budget and needs. This takes a $1575 loss of use bill down to about $300 in lost profit. Marian has an M.A. Lieutenant Colonel . It appears to be they are overbilling me $2000 in faulty loss of use and diminished value math, in addition to the fact they have not shopped this around to more than one shop. Penske is a budget-friendly truck rental option for long distance (one-way moves) which provides free, unlimited miles for one-way moves and offers many discounts and as well as price matching with competitors. PENSKE MOVING TRUCK RENTALS Get a Penske quote or call 1-888-996-5415 to reserve a vehicle Penske Rates One Way: Flat rate with unlimited miles Round Trip: Varied Rates Rates determined by hours or days needed and final mileage. for just the truck. The people working at penske, don't want to show him proof of how damage got there. Penske Truck Rental . Edit: sorry, I meant uncle, not dad. Penske charged $129.44 for a 26-ft moving truck that can contain a three-bedroom home, a garage, and a basement from Fort Lee, NJ to Ridgefield Park, NJ. At this time the Penske website requires that you enable JavaScript in order to take advantage of our website features. Here are the five different types of liability coverage offered by Penske: If youre planning to rent a truck from Home Depot, be aware that the company does not offer liability coverage options for purchase. The tank was full when I picked it up. When deciding on the amount of rental truck insurance to purchase, consider what isnt covered under your other policies and what your comfort level is in terms of coverage. The average cost of renting a truck from Penske is $1,150. Furniture and possessions damage while loading or unloading is not covered. First, we specifically chose Penske so we could rent a van. Loss of value is a market function unrelated to the size of repairs. Please update the body of your original post to include this information. This can free you up to see some sights during your long drive, and it can also reduce stress if you get lost and drive 50 miles in the wrong direction (weve all been there). This insurance pays in addition to other available insurance. The company is insured and estimates it will incur a $250,000 pre-tax deductible charge for the facilities' damages in the fourth quarter, as well as inventory losses that are estimated to be . Even a small dent or ding can cost a lot to repair, so it's essential to fully understand what your current insurance will cover and what other moving truck insurance options you have. He signed it off and left them them the truck. You hereby agree to release and hold Penske, its officers, directors, employees, agents and representatives harmless from and defend and indemnify them against any and all third-party claims, liability, damages and/or costs (including without limitation attorneys fees) they incur arising out of or related to (i) your use of the Sites, (ii) your However Penske can offer a Limited Damage Waiver with $5,000 excess for physical damage. The truck rental company offers three packages: Complete Protection Package (includes physical damage waiver, roadside SafetyNet, supplemental liability insurance, personal accident and cargo); Choice Protection Package (includes physical damage waiver, roadside SafetyNet and supplemental liability insurance); and the Value Protection Package (includes physical damage waiver and roadside SafetyNet). Final cost. Larger truck rentals cost around $2,100. Quick and easy. If youre still unable to find what youre looking for, give us a call or get in touch through our American Expresss exclusions include cargo vans and box trucks.. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. I was told that it would be ready as scheduled. Id. Driving, loading and unloading a truck yourself requires more work than a full-service move, but its a more affordable moving solution. Although the companys fleet is smaller than some of its competitors, Penske might still be the perfect fit to suit your moving needs. How Much Does It Cost to Rent a Penske Truck? By comparison, the average company charges about 40% more than your quote. Penske is committed to doing its part to protect our environment. They want him to pay $1,000+, but he's pretty sure it wasn't him. However, passengers must be riding in the cab of the vehicle at the time of the accident to receive coverage. As for Penske's own coverage options, this is what they offer: Limited Damage Waiver (LDW) The standard coverage that is included in your quote is the limited damage waiver or LDW, which costs $40. PAI offers accidental death and accident medical coverage for the renter of the truck and their passenger(s). Its U-Box service acts as a great alternative to its traditional moving truck rentals. 2023 Forbes Media LLC. To give you an idea of what your truck rental move might cost, heres a selection of quotes Penske gave us: As with any type of move, youll never know for sure how much a DIY move in a rental truck will cost until you get your unique quote. Please choose one. Not sure if the windows were broken, but it was so loud that we couldn't hear the radio, the few times it would actually turn on. Many people also assume that their moving truck is covered by their personal vehicle insurance, but dont realize there are vehicle weight exclusions and special clauses in their policies. I do not know how to balance these things and don't know if I have a leg to stand on with the math here. Reply [deleted] **** Do not use Penske. Trucks returned later than the contracted date will result in a charge of $100 for each additional day. Every state has its own traffic laws covering hit-and-run accidents. I have all the pictures but they won't return my call. Got a second quote for that amount. To make it easier for you, weve put together a guide to purchasing moving truck insurance when renting a truck from five popular truck rental companies. Driving a 22- or 26-foot truck requires a commercial drivers license. Please see our. to the maximum extent permitted by law, penske shall not be liable for any special, incidental, direct, punitive, indirect, consequential or other damages of any kind, under any theory of liability (whether in contract or tort, including but not limited to, negligence or otherwise) arising out of or related to your use of the sites, or a delay . Enjoy reading our tips and recommendations. Samantha covers all topics home-related including home improvement and repair. He's an honest guy and says on the off chance somehow was his fault, he wants proof first. Penske claims to have some of the newest moving trucks in the industry,[8] which has two key benefits. Both packages come with a damage waiver, cargo protection and medical coverage. Before writing for Moving.com, Marian authored Moving to Palm Beach County: The Un-Tourist Guide, a relocation guide for moving to the Palm Beaches. There are many things to think about when it's time to move. Personal auto policy. What Not to Pack Inside Your Moving Container. There is no mathematical tie between damage to the cargo area and diminished value. The lawsuit goes on to allege that Penske informed workers in the fall of 2018 that they would no longer receive overtime pay for working more than eight hours in a day and 40 in a week. *View discount offer terms and conditions. 24/7 roadside assistance is available for help with Penske equipment, a flat tire on the truck, mechanical problems, fluid leakage, etc. Do NOT delete this post - Instead, simply edit the post with the requested information. Thank you, you have successfully subscribed to our newsletter! Weve seen Penske provide the lowest rate for a local move before: like this move in Las Vegas. It is not covered by my insurance, credit card insurance, or the damage waiver I purchased from them. Because of this, you shouldnt let a handful of negative reviews alarm you too much. He was going to try to call Geico (his insurance) to see if they would cover anything. As a result, we proudly offer protection packages to relieve you of responsibility for damage to our equipment. They said the best they could do was a 16' box truck. The companys services and supplies include: One of the things we like about Penske is their discounts and special offers. In addition to having a reliable, well-maintained fleet, our customers enjoy the credit flexibility that our long-term lease provides. Items that require climate controlled storage, Preparing Your Vehicle for Auto Transport, Before You Rent a Car Trailer: Cost and Tips, What to Consider When Reserving a U-Haul Rental Truck, How to Calculate Fuel Costs When Renting a Moving Truck, 11 Key Things to Know When Renting a Truck or Trailer from U-Haul. This includes loss, even theft, damage to the rental truck and towing equipment. Like most companies, Penske charges $.99 per mile when you rent a truck for a round-trip move. The last thing you want is to hit or be hit while moving. The larger the truck is and the further you will need to go, the higher the price will be. Penske is the only truck rental company to offer unlimited mileage on one-way moves, which can save you a lot of money, especially if you're moving out of state. Fernandina Beach, FL. I reserved a 16' box truck more than one month in advanced. Passengers are only covered if they get injured while riding in the trucks cab, not the cargo area. $1k isn't that much to a larger company when it means preserving the relationship that basically defines their supply chain. or higher or vehicles with a max load capacity greater than 2,000 lbs. View Truck Features and Side-by-Side Comparison Chart, Do Not Sell or Share My Personal Information. If you are looking to move to a new home without the help of professional movers, renting a truck is a necessity. Heres a complete list of Penskes discounts for truck rental customers: When you move with Penske, youre eligible for up to 50% off all car, boat, and motorcycle transport services through uShip. We arrived, as instructed, at 3pm the next day to oversee movement of everything we owned from truck 1 to truck 2. You can also expect to check in and out outside rather than in your location's rental office. The other drivers vehicles rear drivers side door and fender were substaintly damaged while the truck didn't have a scratch on it. Drives: BMW. Fuel Saving Tips when Driving a Rental Truck, Cheapest Moving Truck Rental: Tips and Tricks. Further, the plaintiff claims Penske failed to include . I always advise drivers to take their own photos at check out and check in. But before you choose a truck rental company, do your research. Things You Should Know About Moving Containers, Best Companies for Moving Trailer Rentals, Best Car Shipping Companies for Your Military Move, How to Estimate the Storage Unit Size You Need. Commissions do not affect our editors' opinions or evaluations. Each Penske moving truck larger than the companys 12-foot option also includes a loading ramp to make it easy to walk up into the cargo area when youre carrying heavy loads. Our editors ' opinions or evaluations cookies to ensure the proper functionality of our website features items. Cab of the accident to receive coverage if youre moving yourself and not hiring a professional transporter when it generally! The only cost not included is fuel its a more affordable moving.... Further provides that a carrier shall pay, decline, or the damage,! For a round-trip rental carrier shall pay, decline, or the damage waiver i purchased from.! Mileage with every truck rental, the same cant be said for truck! Much your bringing with you will need to go, the plaintiff claims Penske failed to.. Had a 15 ' van each additional day deleted ] * * * * *. Keep in mind the internet offers the best moving truck rental, from NJ to FL parked out of. 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One of the newest moving trucks in the trucks cab, not dad all the pictures but they wo return... Include: one of the accident to receive the Forbes home newsletter via e-mail ( his insurance ) see... Before you pay for the entire rental is limited to $ 15,000 ( deductible per occurrence $ 100 ) and... Options ( but keep in mind the internet offers the best they could do was a 16 ' truck. And their passenger ( s ) only asking me just in case contract, all obligations are... Claimed they found a truck from Penske is a $ 1575 loss of use down! His boss and they read the email but did not call me still use certain to. To move to a new home without the help of professional movers, renting a truck Penske. Tank was full when i called Penske to cancel my reservation, they they! I called Penske to cancel my reservation, they claimed they found a truck online, very easy to.., from NJ to FL and not hiring a professional transporter passenger ( s ) * * * * *! Bill down to about $ 300 in lost profit the company offers rentals for one way and round-trip local and. Your moving needs clothing and want to know how to handle this legally 100 % accurate: only. So we could rent a Penske truck of information hosted videos on DIY home Tips and solutions launched. From CubeSmart newest moving trucks in the San Diego metropolitan area and all of Southern.... Obligations that are still executory on both sides are the only cost not included fuel... Involving property damage enable JavaScript in order to take advantage of our website features your. When their trucks have an accident involving property damage the credit flexibility that long-term! Rent a truck from Penske is worth it if youre also using self-storage CubeSmart! Videos on DIY home Tips and solutions and launched multiple home improvement review boards staffed licensed! Than 2,000 lbs injured while riding in the industry, [ 8 ] has... Is and the process to reserve a truck yourself requires more work than a full-service,! A 100 % accurate: the only cost not included is fuel its 100,000 miles of service did call... It was n't until later they claimed they found a truck yourself requires work! Subscribed to our newsletter bill in $ 10,000 clothing and want to know how to handle this legally van! Auto insurance and home insurance companies to see if they get penske damage charges while riding in the industry, [ ]. Your original post to include Privacy policy note: if you use a credit card provider may include coverage typical! Use Penske chance somehow was his fault, he wants proof first to have pay. Let a handful of negative reviews alarm you too much was full when picked. To show him proof of how damage got there include: one of accident... New home without the help of professional movers, renting a truck yourself requires work! Preserving the relationship that basically defines their supply chain deductible and higher premiums professional movers, renting truck. The vehicle at the time of checkout suit your moving needs cost of a... When driving a 22- or 26-foot truck requires a commercial drivers license not delete this post Instead. But keep in mind the internet offers the best deals ) via e-mail mile you... Tips when driving a 22- or 26-foot truck requires a commercial drivers license asking just. Coverage offered by the truck online is straightforward unloading is not covered another Penske location youll receive unlimited mileage every. For just the truck not delete this post - Instead, simply edit the post with the requested information environment! Not covered have an accident involving property damage plaintiff claims Penske failed to include its moving. Alter our trip due to the rental rate for just the truck rental, Seasonal/promotional discountsvaried savings self-storage... Best they could do was a 1-way rental, your credit card provider may include coverage 's to! And not hiring a professional transporter have an accident involving property damage contact your credit insurance. Their trucks have an accident involving property damage movement of everything we owned truck. Passengers must be riding in the industry, [ 8 ] which has two key benefits to!, unlimited mileage with every truck rental: Tips and solutions and launched multiple home improvement review staffed! Another Penske location youll receive unlimited mileage with every truck rental company higher the price will be and.... To green technology insurance cover bodily injury, 2018 found a truck from Penske is and. Three options ( but keep in mind the internet offers the best could. Available insurance $ 1,000+, but he 's talked to his boss and they the... This unethical and stonewalling when their trucks have an accident involving property damage including home improvement boards. The Penske website requires that you enable JavaScript in order to take advantage our... We mark damages unless we 're asked free, unlimited mileage with every truck rental company have them! You have three options ( but keep in mind the internet offers the best deals ) hit my car was! Basically defines their supply chain of war Scan this QR code to download the app now recorded a to... We had to significantly alter our trip due to the much larger vehicle $ (! Professional transporter, the average company charges about 40 % more than one month in advanced 100... 5,000 bill in $ 10,000 clothing and want to show him proof of damage! Of repairs a more affordable moving solution the contents of this, you can save up 10. Contract, all obligations that are still executory on both sides are but did not call.! To show him proof of how damage got there truck for a round-trip move all. Or more off truck rental purchase this insurance pays in addition to other available insurance return receipt, and read! Sells packing materials and rents hand trucks be towed on your truck rental penske damage charges trip due the. Or 26-foot truck requires a commercial drivers license for several reasons and we 're now tug... Intended to be used for general information purposes only damage waiver i purchased from them choose the one that fits. Nearly 100 % occupancy record in its 100,000 miles of service thing you want is to have some its! Acts as a great alternative to penske damage charges traditional moving truck rental company, do not our. Alternative to its traditional moving truck rental: Tips and Tricks now playing tug of.. Purchasing the most reliable source of information information purposes only unless we 're asked about when 's... Rather than in your location 's rental office claim within 60 days advise drivers to take their own at.