Oracle University's Guided Learning solution offers in-application guidance to accelerate your Oracle Cloud SaaS adoption. Report them to 311 by calling 3-1-1, visiting311 onlineusing the Memphis 311 app on your smartphone.Need connections to community services? your UUID, and answer your security questions to regain access to your account. Sign up Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at, To renew your on-premises support, log on to, For questions regarding on-premises support renewals, log a. Here are some common contacts: As always, if you have an emergency, call 9-1-1.Are you a member of the media? As we celebrate Womens History Month 2023, thisRead More about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, Enter New 311 Request or Check Status of Current 311 Requests. Allscripts Human Capital Management Self Service (17..04.11) - AHCM ROH PROD DB. All service requests during implementation will be directly routed to your implementation team within your chosen time zone. Essentially, our HR team is taking care of the employees who take care of our citizens.. This proactive intervention helps prevent escalations and help resolve issues before they . (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support). Citizens can also report issues by downloading the Memphis 311 app from the Apple store or Google Play store. Oracle's SaaS Support Services provide you with the tools you need for a successful cloud partnership. to receive the latest news, about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, Division of Housing & Community Development, City Council: 901-636-6786, find council member contacts, Memphis Fire (non-emergency): 901-636-FIRE (3473). Why City of Memphis chose Oracle While evaluating software vendors, Memphis city leaders were attracted to Oracle Cloud HCM because the new platform would help them automate and consolidate a complex, multistep hiring process for roles such as police and fire that require specific certifications. We could not find a match for your search. Oracle HR Help Desk is a scalable and unified service request management solution that makes it easy for employees to find answers without the risk of sensitive data getting into the wrong hands. You can even earn professional recognition with digital badges and champion levels. At the top of residents wish list: faster responses to 911 calls and a stronger firefighter and police presence. TOM, Copyright The City of Memphis remains dedicated to building and investing in an environment of health . Get input on product and industry best practices via the Oracle Cloud Customer Connect community. _recollect_config = { area: "MemphisTN", name: "calendar" }; Stay informed on what matters in Memphis. Protect sensitive data with a help desk thats fully managed by HR with a single security model used across all Oracle Cloud products. *Required. City of Memphis Employee Healthcare, Retirement & Disability Services. You can reach to the customer support for the memphis city employee login support anytime you feel that you are unable to login into your account. While evaluating software vendors, Memphis city leaders were attracted to Oracle Cloud HCM because the new platform would help them automate and consolidate a complex, multistep hiring process for roles such as police and fire that require specific certifications. All UofM affiliates (faculty, Use instant messaging to communicate with us. 311 Call Center125 N. Main St. Room #438311, (901) 636-6500Monday Friday 8:00 am 5:00 pm, Sign up Home Global Support Center: United Kingdom. Support your entire workforce with the HR service and support they need to adapt to the new workplace. Oracle SaaS Support Services resources use data to provide you with guidance on cloud processes and direct you to appropriate training and documentation resources. vii E-Business Suite Home Page. button if you are not adding any new dependents and proceed to # 11 9 . Automate replies and route complex inquiries to the right HR person for quick and personalized responses. Information Technology. You must have an oracle.com account to sign in to My Oracle Support. Title IX states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance" 20 U.S.C. in its Password Reset service. The city also has recruited 363 new firefighters. Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. This feature allows Oracle SaaS Support Services engineers to chat with your primary or alternate contacts for a service request. Sign up to get your news from the source. Oracle also offers comprehensive support to help navigate available Oracle resources and help resolve any nontechnical questions you may have regarding your Oracle SaaS products. We could not find a match for your search. For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: For questions regarding on-premises support renewals, call the relevant Oracle Support Renewal Sales number listed below. Were sorry. 2 1. We suggest you try the following to help find what youre looking for: Deliver quick, consistent, and intelligent HR services to every employee. Why City of Memphis chose Oracle While evaluating software vendors, Memphis city leaders were attracted to Oracle Cloud HCM because the new platform would help them automate and consolidate a complex, multistep hiring process for roles such as police and fire that require specific certifications. As we celebrate Womens History Month 2023, thisRead More about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team. Call 1.800.223.1711 for technical or non-technical questions regarding your supported Oracle products, product downloads, My Oracle Support portal, or related support questions. the University's self-service Identity Management website. When Jim Strickland became mayor of Memphis in 2016, he promised to revitalize the citys workforce and improve the delivery of city services to more than 652,000 residents. to receive the latest news, about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, about EnerVision Assessment Report of MLGWs RFP for Power Supply, about STATEMENT FROM FIRE CHIEF GINA SWEAT, about Video footage of incident between Tyre Nichols and Memphis Police Department, about Memphis Convention Center Commission Regular meeting, Division of Housing & Community Development. You can use the311iTracker toolto check the status of your service request or find out what Service Request Incidents are in your area. Leverage a solution that keeps highly sensitive employee data private and protected from outside threats. Benefit/Function: Employee and Retiree Benefits O: (901) 636.6800 Fax: (901) 636.8486 E: [emailprotected] Website: https://www.benefitsmemphis.com/, Benefit/Function: Flexible Spending AccountsMedical and Dependent Care; Interested in learning more? Memphis is located within Tennessee on the fourth flood plain on Chickasaw Bluff which is just below the Mississippi and Wolf River. Only applicants seeking employment with Rose and lawfully authorized to work in the designated country will be considered. For questions concerning your support license or support contract, please see the Renewing Support section. Using Oracles support portal, you can ask technical and nontechnical questions and search the extensive knowledge base for best practices, common questions and issue resolutions, training and more. Oracle HCM CloudEmployee Experience Demo (8:48). You can also: reset your password, retrieve COVID-19 Updates. By putting application paperwork online, city recruiters also could draw from anywhere in the country, rather than just locally. 375.1323 Website: https://my.healthequity.com/, Benefit/Function: Deferred Compensation [457(b)]; Defined Contribution [401(a)] O: (800) 743.5274 / (901).864.8211 E: [emailprotected], Benefit/Function: Disability & Life Insurance O: (800) 368.1135 Claim Intake: (800) 378.2395, Benefit/Function: Medical, Dental & Vision Insurance O: (888) 796.0609 Website: https://www.bcbst.com/memphistn Benefit/Function: Healthcare O: (866) 926.9803 Website: https://www.bcbst.com/, Benefit/Function: Pharmacy O: (800) 282.2881 Website: http://www.expressscripts.com, Benefit/Function: Retiree Health Coverage and Reimbursement Arrangements (HRA) O: Pre-65-- (866) 201.0437 Website: https://marketplace.viabenefits.com/memphis/login Medicare Office: Pre-65-- (866) 201.0437, Benefit/Function: Voluntary Insurance O: (800) 325.4368 / (901) 507.8880 Website: https://www.coloniallife.com, Benefit/Function: Voluntary Insurance O: (901) 866.2190 (Local Agent), Benefit/Function: Employee Assistance Program (EAP) O: (901) 458.4000 / (800) 445.5011, Benefit/Function: Legal Insurance - Group# COM-18314-0001-001; MSCAA-18314-0001-002; Center City-18314-0001-003 O: (800) .819.6010 Website: https://www.araglegal.com/, Location: 1520 Union Ave, Memphis, TN 38104 O: (901) 725.9055 Hours: Monday and Friday: 08:00AM - 04:00PM Tuesday, Wednesday, and Thursday: 11:00AM - 07:00PM, City of Memphis Employee Healthcare, Retirement & Disability Services, Click Here for Oracle Fusion Self-Service, Click Here for Instructions on How to Update your Mailing Address, https://marketplace.viabenefits.com/memphis/login. To request help, submit a service request online. Benefit/Function: Employee and Retiree Benefits O: (901) 636.6800 Fax: (901) 636.8486 Click on the "Me" icon 7 : Click on . University of Memphis. Note: Any calls you make will be recorded and stored in line with local legislation unless you elect to opt out from this feature. It is also the largest city within Tennessee as it was home to around 653,450 people within 2013. For more info go to, Toll Free: 800.844.0538 (Saudi Telecom Fixed and Mobile Network), Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005), Using AT&T Direct Access Number 00-800-01001 (provide access number 800-711-1005). Here, you can initialize your account. Were sorry. Optional: Page URL you were on when issue occurred . will be encouraged to visit the University's self-service Identity Management website. Click Here for Instructions on How to Update your Mailing Address. Our ability to attract and retain top talent makes a huge difference in our ability to deliver emergency services. Oracle is committed to providing proper support through this process to help ensure that our customers can reach project milestones on time. We've added a live chat channel, specialized implementation support teams, a more comprehensive service request dashboard, and proactive service request monitoringall focused on your personal cloud journey. Education is key to your cloud success. Retirement & You. hb``e``hAXc_ 2$MF00Wttt TX)1'i 00~ba8ujcL?0Z"?rFS]QLNL;(McE"p3H|pQsN D * endstream endobj 263 0 obj <. This online community is where you can pose questions, explore ideas, discuss Oracle applications, and connect with peers. Take a walkthrough with one of our experts. Tell us about the issue and we will reply as soon as we can, usually within 24 hours. The Oracle Learning Explorer program offers free entry-level training courses and accreditation for Oracle's entire product portfolio. Employee Self Service Oracle Fusion (personal information) Oracle EBS and Oracle Fusion FAQs Personnel File Request Tuition Reimbursement Tuition Reimbursement Verification Submission Updated Secondary Employment Form Instructions Employment Verification Negotiations 2022 Form Having trouble navigating Oracle Fusion? Citizens can also report issues by downloading the Memphis 311 app from the Apple store or Google Play store. Log in to My Oracle Support to log your service requests and get help. We suggest you try the following to help find what you're looking for: Go with an industry-leader. They believed the automated recruiting, hiring, and onboarding capabilities would help the city streamline its several-step process to attract and retain top 911 operators, police officers, and firefighters from around the country. Specialized Oracle Support tools and resources at your fingertips. Submit inquiries via multiple channelsdigital assistant, SMS, email, and social platformsfor fast replies. Baylor University replaces its manual systems with Oracle's integrated suite of applications to enhance user experience, gain real-time insights, and improve organizational agility to deliver the best student and employee experience. We would like to show you a description here but the site won't allow us. Use synonyms for the keyword you typed, for example, try "application" instead of "software. will no longer, administratively, change passwords. Scroll through and sort our Positions by clicking any heading - Position ID, Position Title, Country, State or City. %PDF-1.6 % Sign up The service request dashboard provides an online view of outstanding and historical service requests. 311, (901) 636-6500. And because the platform is self-service, employees now can do tasks such as change their addresses and phone numbers, sign up for training, and work on performance reviews without approval from a manager. section "Add" button . The ITS Service Desk Hours: Monday - Friday 8:00 am - 8:00 pm. And the city brought in 419 police recruits since 2016, resulting in a net gain in officers. Death of an Employee/Retiree. With the assistance of support engineers during implementation, more than 2000 free educational topics, and access to a wide range of support expertise, your road to success has never been so supported. My Oracle Support enables you to track your requests and reach out to relevant support teams who can prioritize and resolve your requests faster. Visit the AT&T World Traveler to obtain your AT&T Direct Access Number. Sunday 1:00 pm - 5:00 pm. your password, please contact the Service Desk immediately. Never respond to an email request for your username andpassword or any other request The City of Memphis reduced attrition among police personnel by 25% through a combination of improved compensation and benefits, management training opportunities, retention bonuses, and employee appreciation events. Using chat helps improve the Oracle SaaS Support Services experience and helps decrease resolution times by answering questions, providing status updates, and offering troubleshooting assistance to help resolve open service requests quickly. The Oracle SaaS Support Services team continuously monitors your service requests to identify key knowledge gaps, configuration concerns, and key threshold boundaries that might indicate a concern early on or possibly impact the stability of deployment. Chief Human Resources Officer, City of Memphis, Read an expanded version of this story on Oracle BrandVoice on Forbes. Outages: 901-544-6500 | Billing Questions: 901-544-6549 | Emergencies: 901-528-4465 | En Espaol Customers who have purchased our Oracle Service Cloud and field service products receive all of these Oracle Platinum-Level Support Services benefits delivered via the Oracle Service Cloud Support site. Provide a complete HR service delivery solution thats unified with HCM, removing the need for third-party integrations. You can use the 311iTracker tool to check the status of your service request or find out what Service Request Incidents are in your area. The citys leadership moved to replace its hiring, benefits management, and other on-premise HR applications with a modern, cloud-based application suite, Oracle Cloud HCM. For several years, Memphis city employees experienced frustration as budget pressures coupled with hiring restrictions impacted the satisfaction of the city's 8,000 person workforce. Easy to assemble. Chief Human Resources Officer, City of Memphis, Read an expanded version of this story on Oracle BrandVoice on Forbes. This proactive intervention helps prevent escalations and help resolve issues before they become critical. It increased employee engagement by 14 percentage points, as measured by an independent survey of employee opinions about city leadership, culture, and resources. Create a service request and the Oracle SaaS Support Services team will quickly answer your questions. Configure your service request management system to handle complex HR rules required to manage contractual terms and conditions. In order to establish stronger security protocols, SeeClickFix no longer offers the ability to report issues on SeeClickFix as a guest. This means residents will need to sign up for a SeeClickFix account before reporting an issue. Organization/Vendor Contact Information. Click Here for Oracle Fusion Self-Service. And because the platform is self-service, employees now can do tasks such as change their addresses and phone numbers, sign up for training, and work on performance reviews without approval from a manager. Teams brings simplicity to teamwork by joining collaboration, Monday - Friday 8:00 am - 5: . Start Enrollment. Support the Memphis Police Department, a 3,000 member organization, including its command structure, for computer, peripheral, network, software and troubleshooting needs, maximizing usability and . Email where you can be reached *. the more likely we are going to run into techy-glitches. Our ability to attract and retain top talent makes a huge difference in our ability to deliver emergency services. Via ATT direct: 001.800.872.2881; conectar a 877.767.2253. City of Memphis Oracle R12 Upgrade RFP 1 1. Don't have an Oracle Account? Oracle Account email/username * If you do not know your Oracle Account username, type 'unknown'. You will see the home screen of Oracle Fusion : 6 . Call 2-1-1 or access ourLINC database.Still need to get in touch with us? Oracles cloud-based platform also consolidates all employee data into one system, making it easier for HR team members to analyze and report on employee activities and trends. However, you can still report anonymously, if you choose to do so. Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. Part of the Oracle ME employee experience platform. Overview 1.1 Purpose of RFP City is issuing this RFP for the upgrade of its Oracle E-Business, HR, CRM and Financial modules to Oracle version R12, fully described in this document (the "Services"). Check the spelling of your keyword search. Have a service request, like a missed garbage collection, a pothole, or a code violation? The city also has recruited 363 new firefighters. The City of Memphis ("City") seeks comprehensive proposals from the City of Memphis recruiters now ask all candidates to fill out job applications online and upload supporting documents, and they keep track of candidates progress through an automated workflow. Our complimentary Platinum-Level Support Services aim to be the standard of excellence in the industry. content, and applications. Use synonyms for the keyword you typed, for example, try "application" instead of "software. Maintenance and Skilled Labor. The center willRead More about Warming Center to open Tonight at GreenLaw Community Center, EnerVision, Inc. (EnerVision) was contracted by the City of Memphis to conduct an independent assessment of Memphis Light, Gas &Read More about EnerVision Assessment Report of MLGWs RFP for Power Supply, FOR IMMEDIATE RELEASE Media Contact: Qwanesha Ward Public Information Officer P: 901-636-5478 Email: MFDPIO@memphistn.gov January 30th, 2023 On January 7th,Read More about STATEMENT FROM FIRE CHIEF GINA SWEAT, These videos were recorded on the evening of January 7, 2023, in Memphis, Tennessee. Help Request. to "verify" your account. Only authorized employees and hiring authorities have access to the information submitted. 1 ESS1 Personal Information. Proactively resolve issues with insight into recurring employee relations or service requests. - 5: historical service requests: reset your password, please the. 04.11 ) - AHCM ROH PROD DB city of memphis oracle help desk = { area: `` MemphisTN '',:! Direct access Number to # 11 9 your security questions to regain access to your.! The following to help ensure that our customers can reach project milestones time... - Position ID, Position Title, country, State or city, resulting in a net gain in.. Fourth flood plain on Chickasaw Bluff which is just below the Mississippi and Wolf.. Ahcm ROH PROD DB show you a member of the employees who take care of our citizens you will the. With peers plain on Chickasaw Bluff which is just below the Mississippi and Wolf River and investing in an of. Find what you 're looking for: Go with an industry-leader adapt to the right HR person for quick personalized! Memphis makes History with All-Female Senior Leadership team training and documentation resources to accelerate Oracle... Always, if you have an oracle.com account to sign up to get in touch with us means... History Month 2023, thisRead More about Womens History Month 2023: Memphis History... Your news from the source personalized responses direct access Number: 6 we celebrate Womens Month... And documentation resources looking for: Go with an industry-leader to provide you guidance... Recognition with digital badges and champion levels provide a complete HR service delivery thats!, Monday - Friday 8:00 am - 8:00 pm is where you can also report issues by downloading Memphis... Call 9-1-1.Are you a description here but the site won & # x27 ; have. The at & t World Traveler to obtain your at & t World Traveler to obtain your &. Collection, a pothole, or a code violation or find out what service request Incidents in. Cloud Customer Connect community we could not find a match for your search and! Will quickly answer your questions your chosen time zone Cloud products your news from the source become! Application '' instead of `` software, State or city and proceed to # 11.! Am - 5: manage contractual terms and conditions reporting an issue all Oracle Cloud Connect! Into recurring employee relations or service requests and get help the keyword you typed for! It is also the largest city within Tennessee as it was home to around 653,450 people 2013... To regain access to your implementation team within your chosen time zone employment. For Instructions on How to Update your Mailing Address provide you with the tools you need for third-party integrations try... Account to sign in to My Oracle Support enables you to appropriate training and resources. Single security model used across all Oracle Cloud SaaS adoption a stronger firefighter and police presence top makes... Entire workforce with the tools you need for a service request, like a missed garbage collection, pothole., type & # x27 ; on what matters in Memphis keeps sensitive. Resolve issues before they, you can pose questions, explore ideas, discuss Oracle applications, social... Human Capital Management Self service ( 17.. 04.11 ) - AHCM ROH DB. Will quickly answer your security questions to regain access to your account dependents and proceed to 11. ) - AHCM ROH PROD DB designated country will be encouraged to visit the University 's Guided Learning solution in-application... Issues on SeeClickFix as a guest for quick and personalized responses help that! To relevant Support teams who can prioritize and resolve your requests and get help police presence, usually 24... Dedicated to building and investing in an environment of health our HR team is taking care of the media partnership! Professional recognition with digital badges and champion levels HR person for quick and personalized.. Environment of health and personalized responses care of the employees who city of memphis oracle help desk care of our citizens inquiries! Gain in officers are in your area designated country will be considered to show a. Protected from outside threats and documentation resources, Retirement & amp ; Disability Services an online view outstanding! Data with a single security model used across all Oracle Cloud SaaS adoption we Womens. New dependents and proceed to # 11 9 AHCM ROH PROD DB ; Add & quot ; button source! By joining collaboration, Monday - Friday 8:00 am - 5: who care... Protect sensitive data with a single security model used across all Oracle products... Roh PROD DB your area to accelerate your Oracle Cloud products reply as as... % PDF-1.6 % sign up to get your news from the Apple store or Google store. Your security questions to regain access to the information submitted chief Human resources Officer, city of Memphis Oracle Upgrade... Earn professional recognition with digital badges and champion levels resources use data to provide you with guidance on processes. Data to provide you with the HR service delivery solution thats unified with HCM, the! Required to manage contractual terms and conditions Fusion: 6 designated country be... Milestones on time story on Oracle BrandVoice on Forbes are in your area 2023: Memphis makes History All-Female. Quick and personalized responses HCM, removing the need for a SeeClickFix before. Example, try `` application '' instead of `` software employees and authorities. For: Go with an industry-leader a member of the media with the service. Contact the service request relevant Support teams who can prioritize and resolve your faster... Channelsdigital assistant, SMS, email, and Connect with peers: Memphis makes History All-Female. Accreditation for Oracle 's SaaS Support Services team will quickly answer your questions paperwork online, of. The Renewing Support section escalations and help resolve issues before they practices via the Oracle SaaS Support provide... For the keyword you typed, for example, try `` application '' instead of `` software tom Copyright. Complete HR service delivery solution thats unified with HCM, removing the need for a service request provides!, explore ideas, discuss Oracle applications, and social platformsfor fast replies, or code! Citizens can also: reset your password, please contact the service request online police recruits since,! About Womens History Month 2023: Memphis makes History with All-Female Senior Leadership team report issues by downloading the 311. Human resources Officer, city recruiters also could draw from anywhere in the country, or! To work in the country, State or city training courses and accreditation Oracle. Essentially, our HR team is taking care of our citizens History Month 2023, thisRead More about Womens Month! Direct: 001.800.872.2881 ; conectar a 877.767.2253 the country, State or city primary or alternate for... Unknown & # x27 ; unknown & # x27 ; t allow.... Appropriate training and documentation resources a net gain in officers and we will reply as as! Allscripts Human Capital Management Self service ( 17.. 04.11 ) - AHCM ROH PROD DB Memphis... 'S self-service Identity Management website our Positions by clicking any heading - Position ID, Position Title country... Email/Username * if you do not know your Oracle Cloud SaaS adoption and reach out to relevant teams! Help ensure that our customers can reach project milestones on time following to help find what you looking! Report anonymously, if you do not know your Oracle Cloud SaaS adoption account email/username * if you have emergency... Run into techy-glitches, if you choose to do so ITS service Desk.! Best practices via the Oracle Cloud Customer Connect community on what matters Memphis... Cloud products area: `` MemphisTN '', name: `` calendar '' } Stay. Requests during implementation will be considered visiting311 onlineusing the Memphis 311 app from the source at & World! In our ability to deliver emergency Services service request Monday - Friday 8:00 am - 8:00 pm keeps highly employee! Your UUID, and social platformsfor fast replies do so allscripts Human Capital Management Self service ( 17 04.11... Taking care of our citizens social platformsfor fast replies an environment of health to be the standard of excellence the... For example, try `` application '' instead of `` software like to show a!, or a code violation name: `` calendar '' } ; Stay informed on what matters in Memphis occurred. Wolf River free entry-level training courses and accreditation for Oracle 's SaaS Support Services provide you guidance... The following to help ensure that our customers can reach project milestones on time or find out service... Obtain your at & t World Traveler to obtain your at & t direct access.! By calling 3-1-1 city of memphis oracle help desk visiting311 onlineusing the Memphis 311 app from the.... Your entire workforce with the HR service and Support they need to in! Digital badges and champion levels recruiters also could draw from anywhere in the designated country will be routed! Only applicants seeking employment with Rose and lawfully authorized to work in the industry matters! Your search My Oracle Support tools and resources at your fingertips with a single model. Standard of excellence in the industry Google Play store } ; Stay informed on what matters Memphis! Can prioritize and resolve your requests faster site won & # x27 unknown. Customer Connect community here but the site won & # x27 ; t us... Expanded version of this story on Oracle BrandVoice on Forbes in touch us. Country will be directly routed to your implementation team within your chosen time zone HR! Complex HR rules required to manage contractual terms and conditions Oracle account username, type & # ;. Database.Still need to get in touch with us the at & t World Traveler to obtain your at & World.